What are the responsibilities and job description for the OCR Administrator position at Loews Customer Engagement Center and Distribution Services?

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

The OCR Administrator maintains and updates the Optical Character Recognition (OCR) software to ensure timely & accurate processing of invoices. The position requires ongoing maintenance, interaction with IT & service provider as well as base knowledge of Accounts Payable operations. The OCR Administrator reports to the Senior Accounts Payable Manager.

Essential Functions and Responsibilities

Administrates the application which runs OCR technology for Accounts Payable
Works with Accounts Payable department, IT business analysts, software vendor and other technical team members to maintain solutions for workflow, document collaboration, imaging / OCR capture and indexing
Maintains documentation on system configuration updates made within application
Creates and delivers of training materials for other support teams
Escalates service interruption issues when necessary
Communicates with third party vendor support organizations
Executes and documents the results of software systems maintenance
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all training sessions and meetings
Ability to perform "Physical Requirements" as explained below
Other duties as assigned

Qualifications

Ability to work cooperatively with others

Ability to maintain confidentiality

Ability to read, write and speak English effectively

Ability to communicate effectively both written and verbally

Ability to work effectively, maintain composure and make decisions in stressful situations

Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines

Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel

Proficiency in windows-based computer programs to include e-mail, internet and word processing applications

Strong computer skills and ability to learn new computer applications

General knowledge of mathematics and accounting principles

Education :

High School Diploma or GED equivalent, Some College Preferred

Experience :

Three years of Accounts Payable experience, direct experience with support of Document Imaging Scan and Capture solutions

1-2 years customer-facing work experience in a hospitality or finance environment

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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