General Manager/Managing Director at Loews Hotels Universal Orlando

Apply today at Loews Hotels at Universal Orlando voted Top Workplace 2023!

We are looking for a highly skilled and experienced General Manager to join our team.

Qualifications

• At least 5 years previous experience as a hotel General Manager at 4 Star/4Diamond high volume Resort (500-2000 rooms) required
• A minimum of 5 years of progressively responsible hotel leadership experience
• Excellent planning, organization, and guest services skills
• Outstanding leadership and communication abilities
• Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
• Able to work a flexible schedule, including weekends and holidays

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

As a winner of Central Florida’s Top Workplaces award for five years, we are committed to our “power of we” culture. Loews Hotels & Co, which has an impressive portfolio of award-winning hotels spanning from Orlando to South Florida, is also among the best employers in Florida according to the latest Forbes list of America’s Best Employers by State.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Job Summary

Works with all management staff and operational departments to develop and produce the most outstanding and seamless entertainment and resort experience in the world. Responsible for the overall operating performance, guest satisfaction, and financial results for the property. Plans, organizes, directs and coordinates the operations of all Rooms Division and Food and Beverage departments in accordance with Loews Hotels Standards and corporate budgetary and profit guidelines. Directs and actively participates in all Loews Hotels Good Neighbor Programs in the surrounding community.

Job Specific

• Works with the Executive Committee including the Director of Rooms, Director of Housekeeping, Director of Food and Beverage, Director of Human Resources, Director of Engineering, Director of Finance, and the Executive Chef to develop annual goals and operational objectives
• Works with the hotel department managers and their Division Directors to establish goals and objectives that coordinate with the overall resort wide goals and objectives
• Coordinates the operations and activities of the above departments to ensure synergy within the resort to reach financial performance and guest satisfaction objectives
• Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Develops annual hotel operating budget with involvement of the Executive Committee
• Monitors and maintains hotel financial performance within approved budgetary guidelines
• Responsible for the profit performance of stated hotel departments
• Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives
• Responsible for overall resolution of guest problems or complaints
• Develops annual capital expenditure plans
• Actively participates and promotes team member involvement in community and service projects through Loews Good Neighbor program
• Demonstrates and promotes teamwork among all management and team members
• Promotes and ensures a clean and safe work environment
• Coordinates all hotel security efforts with the Security team to ensure the safety of all hotel guests and employees
• Coordinates all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team
• Other duties as assigned

General

• Ensures adherence to New Hire Training Program and ongoing training in accordance with hotel standards
• Interviews, trains, praises, coaches, counsels, and disciplines according to Loews Hotels standards
• Notifies Area Managing Director promptly and fully of all appropriate problems or unusual matters of significance
• Is polite, friendly, and helpful to guests, management, and employees
• Promotes and applies teamwork skills at all times
• Attends all appropriate hotel meetings and training sessions
• Executes emergency procedures in accordance with hotel standards
• Complies with all safety regulations and procedures
• Complies with all hotel policies, standards, and rules
• Remains current on all hotel information and changes

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person