What are the responsibilities and job description for the HRIS Analyst position at Loews Hotels & Co?
The HRIS Analyst will be responsible for maintaining and optimizing Workday HRIS and providing both administrative-user and end-user support. Loews Hotels & Co is currently using Workday's HCM, Recruiting, Talent and Performance, Payroll, Benefits, Learning, Advanced Compensation, and Absence modules. HRIS Analysts may specialize in multiple functional areas and are cross trained to provide support across all modules. Troubleshooting, training, documenting enhancements and module optimization are also key components of the HRIS Analyst role.
Essential Functions and Responsibilities
Participates in the ongoing requirements gathering, design, build, testing, and deployment of new functionality or modules.
Addresses end-user support cases. Troubleshoots and resolves production support issues and resolves defects timely and with exceptional customer service.
Effectively partners with HR, Recruiting, Benefits, Payroll, Finance, IT, and other teams to provide support for requests such as enhancements, addressing defects, and configuring new functionality.
Performs research into issues, identifying opportunities to correct problems, and seeks feedback on suggested solutions. Looks beyond the immediate situation to ensure the proposed fix will provide a long-term solution to the problem.
Works closely with HRIS team leadership to provide status updates on assigned projects and tasks.
Monitors Workday Community and other forums for solutions to current issues and opportunities to optimize configuration, including on-line discussions, brainstorm submission and voting, training, webinars, etc.
Participates in testing new and existing functionality during bi-annual Workday release periods.
Qualifications
Knowledge of HR business processes and regulatory requirements
Ability to manage confidential data
Intermediate Microsoft Excel skills with an understanding of formulas required for data analysis
Excellent interpersonal, oral, and written communication skills
Proven record of setting delivery commitments and meeting expectations.
Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues.
Ability to manage multiple, high priority/visibility tasks and adjust to shifting priorities, while meeting deadlines.
Must be self-motivated and able to work independently as well as on a team.
Demonstrated ability to quickly adapt to learn new systems and processes.
Ability to learn technology quickly through instruction and self-training.
Service oriented with a desire to exceed expectations and deliver an excellent experience.
Education
Bachelor's degree in Human Resources, HRIS, Business Administration, IT/IS, MIS, or related field preferred.
In lieu of degree, 5 years of experience in Human Capital Management Systems
Required Experience
Minimum 3-years of experience in HR systems, with at least 2-years of experience with Workday supporting one or more functional HR areas
Minimum 2-years of experience with Workday Advanced and Matrix reporting and calculated fields
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
