Junior Analyst, Infrastructure Services

Our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center in Franklin, TN.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

What We Offer:

• This is a bonus eligible position
• Competitive health & wellness benefits, 401(K) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Employee Hotel Rates, other discounts, perks and more
  
  

What We’re Looking For: A motivated Infrastructure Services Analyst eager to contribute to the optimization of system functionality and support services. With a strong foundation in IT fundamentals, committed to learning and implementing innovative solutions. Ready to collaborate with a dynamic team to enhance operational efficiency and deliver exceptional support to users.

Who You Are:

• A service-oriented team player with strong interpersonal skills
• Someone who works well in a dynamic, fast paced environment
• An excellent communicator with an ability to adapt to the communication styles of others
• A highly motivated and results driven self-starter with a “can-do” problem solving attitude
• A continuous learner that stays abreast with industry knowledge and technology
  
  

What You’ll Do:

• Perform the installation and configuration of Servers, Desktops, Peripherals and Data Center Infrastructure Equipment based on application vendor specifications and end user requirements
• Assist with the testing and validation of in house and third-party computer programs and business applications
• Provide ongoing support for end user PC hardware, PC software and Hotel Application Software
• Perform the deployment and installation of appropriate security patches to Desktop and Server Operating Systems
• Perform problem definition and resolution, assist with System Backups and Restorations
• Record client incident tickets and service requests, resolve or direct requests to appropriate
  
  

Technical area or vendor, and follow up to ensure client satisfaction

• Respond to client incident tickets concerning support, processing and procedures, systems status and network connectivity
• Provision user roles, rights and access in Windows Active Directory and business Applications
• Maintain an accurate, up-to-date inventory of all hardware, software and licenses
• Assist with the development of documentation for business application use and support
• Conduct asset inventory, including shipping, receiving, and storing computer and technical equipment
• Equipment configuration including but not limited to monitors, desktop and peripherals as part of team member onboarding and deprovisions
• Rack and stack data center equipment (servers, switches, firewalls, etc.)
• Assist in managing audio/visual equipment and provide A/V support for conference rooms/offices
• Respond to administrative requests and responsibilities in a timely manner
• Demonstrate a proactive approach towards work activities
• Manage multiple projects to timely, successful completion
• Attend required meetings and trainings
• Perform other duties as assigned
  
  

Your Experience Includes:

• High School Diploma or equivalent required; Bachelor’s degree in a relevant field preferred
• 2-4 years’ experience providing technical support in a mid-large sized, fast paced hospitality environment
• Working Knowledge of Server and Desktop Hardware and Software Installation and Configuration
• Hands on experience with Windows Operating Systems and Desktop Applications
• Knowledge of Microsoft Active Directory Configuration and Management
• Working knowledge of Cabling, NICS, Switch/Hub Devices, Printers, and other peripheral devices
• Experience with Property Management System Interface Software and Processes
• Experience with Point of Sales (POS) systems hardware and software preferred
• Experience with incident and problem management software
• Must be able to safely lift and carry computer equipment (computers, monitors, servers, switches, firewalls, TVs, etc.) on a regular basis
• Excellent Communication Skills
• Ability and willingness to work flexible schedule to include weekends and holidays