What are the responsibilities and job description for the Overnight Room Service Server position at Loews Portofino Bay Hotel?

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

Job Specific

Room Service :

Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
Delivers Room Service Orders to guestroom in a timely manner
Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
Obtains proper charge authorization or payment for orders delivered
Completes all necessary paperwork accurately and legibly
Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
Cleans and maintains Room Service area and equipment
Delivers amenities to guestrooms

Refreshment Pantry :

Inventories guest room Refreshment Pantries to determine consumption by guest

Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account

Replenishes Refreshment Pantry items consumed

Inspect Refreshment Pantry contents and maintains freshness of product

Cleans and maintains refreshment pantry appearance to established standards

Removes consumed amenity items and / or Room Service trays from guest rooms

Completes DND / No Service, inventory and in-house guest list paperwork and reports

Communicates discrepancies regarding Refreshment Pantry usage to Captain

Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet :

Retrieves orders for processing of guest valet from guest rooms according to hotel policy

Verifies accuracy and completeness of information on valet ticket received from guest

Completes necessary log entries to record receipt of guest valet order

Sorts, separates and tags guest valet articles for processing by laundry / dry cleaner

Organizes cleaned and processed guest valet orders for return to guest

Inspects and verifies completeness of valet order being returned to guest

Returns completed valet orders to guest room according to established hotel procedure

Completes required log entry to document return of guest valet order to room

Files valet reports appropriately for documentation and review as necessary

General :

Completes required set up / preparation, at beginning of shift

Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor

Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

Performs delivery, placement and any required set up of amenities and / or equipment requested by guest

Completes assigned closing duties at end of shift

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

High School diploma or equivalent

One plus years experience as Food Service / Room Service Attendant in quality food service / hotel operation

Thorough knowledge of quality food service techniques and standards

Exceptional guest service attitude and abilities

Ability to lift and carry food service trays weighting 35 pounds

Ability to work flexible schedule to include weekends and holidays

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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