Director of Housekeeping

Job Description

Job Description

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list!   If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks :

Competitive wages

Paid vacation after 6 months of employment

Paid sick time and holiday pay

Health & well-being benefits after 60 days of employment

401(k) with employer matching

Free onsite parking and discounted bus passes

Complimentary meals

Discounted hotel stays

Career development programs and tuition reimbursement

Community volunteer opportunities

Job Specific

Maintain housekeeping staffing levels to provide for optimal performance

Interviews, selects all department management level personnel

Schedules all management level personnel to provide for proper supervision at all times

Develops / approves all departmental; budgets, forecasts and schedules

Stays current with industry related technological improvements geared toward improved efficiency of delivery, and / or quality of product provided

Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection

Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility

Approves all department purchase requisitions,

Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

Coordinates special projects related to housekeeping operations as determined by the Director of Rooms

Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy

Keeps the Director of Rooms apprised of all significant happenings within the department

Assists in the selection employee uniforms and determination of uniform purchase requirements

Attends all required hotel meetings to keep abreast of in-house activities / promotions and upcoming events; maintain communication with other departments within the hotel

Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees

Deals directly with Guests whenever necessary to solve problems and ensure satisfaction

Determines purchase requirements for all guest room linen, terry and employee uniforms

Responds to employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.

Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards

Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy

Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines

Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same

Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product / service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping and Laundry operations

Two to four years of experience in a hotel Housekeeping operation in a leadership position, preferred

Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency  while ensuring adherence to established guest satisfaction criteria

Effective management, leadership, organizational and communication skills

Ability to work flexible schedule to include weekends and holidays

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.