Imaging Field Engineer- Printer Technician

Job Description

Job Description

Position Summary :

The purpose of the Imaging Field Iposition is to learn and demonstrate proficiency in servicing equipment with basic troubleshooting skills while applying customer satisfaction skills and demonstrating satisfactory work habits. This is achieved through attending Manufacturers basic training classes along with mentoring provided by both the Specialist and senior Service Technicians. Effective customer relation techniques for both internal and external customers, completion and maintenance of required forms and reports, and promotion of sales opportunities are also elements of the position.

Essential Duties and Responsibilities :

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned" :

• Attend and pass manufacturers basic training classes.
• Exercise and build proficiency in servicing equipment.
• Learn complete assembly and disassembly procedures in the field or shop.
• Develop ability to work independently.
• Learn to logically troubleshoot machine problems utilizing all available resources.
• Demonstrate proficiency in equipment cleanings and PMs.
• To maintain, track and protect from damage all car stock and inventory that is issued.
• Participate with other Technicians in field training.
• Demonstrate acceptable verbal and written communication skills with customers and other employees.
• Maintain a valid driver's license.
• Conforms to company guidelines on dress code and personal hygiene.
• Maintain a safe vehicle with secure storage for parts.
• Maintain auto insurance levels commensurate with company standards.
• Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
• Learn and use communication systems with dispatch.
• Read, be familiar with and maintain Field Engineering bulletins and servicing information.
• Participate actively in the sales lead program.
• Assist the sales force in accomplishing their goals through prompt and effective machine service and communication.
• Learn and follow current procedures for return of parts and assemblies.
• To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications / Requirements :

Independent Judgment / Decision-Making :

Communications / Interpersonal Skills :

Technical Skills :

Problem Solving / Critical Thinking :

Education / Experience :

One of the following is considered acceptable :

Supervisory Responsibilities :

This position does not have supervisory responsibilities.

Work Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

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