Customer Operations Engineer

About This Role: Serve as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs Improve Cockpit functionality as a developer through implementation improvements and automation Help translate feedback from customers into a Cockpit's feature roadmap Must Haves: Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test Exposure to both ground software and flight software (note: you will not be expected to write flight software) Experience writing software scripts in Python Exposure to Docker containers as well as general DevOps exposure Preferred: Experience with GNC / Orbits Nice to Haves: Exposure to Docker containers as well as general DevOps exposure GraphQL, UI Design Experience operating systems at scale Some of Our Awesome Benefits: 100% company-paid medical, dental, and vision insurance option for employees and dependents Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance Flexible Time Off policy for vacation and sick leave, and 12 paid holidays 401(k) plan and equity options Daily catered lunches and snacks International exposure to our team in France Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support Off-sites and many social events and celebrations Relocation assistance when applicable

Salary : $100,000 - $140,000