What are the responsibilities and job description for the Service Scheduling Specialist position at Loftin Equipment Co?

Who We Are

We provide certainty in an uncertain world by delivering engine and generator power solutions our customers can rely on. We are people-focused, family-first, and passionately driven to build strong relationships, share knowledge, and establish confidence. We are consistent, resourceful problem solvers, dedicated to supporting people inside the organization and out. We develop products that are built to last by developing people that never stop learning. As an independent company for over 40 years, we're not like our competitors. We do things the Loftin way, which means an unwavering commitment to doing whatever it takes to deliver the best power solution, every time.

Who You Are

You are a reliable, customer-focused (a.k.a. good with people) problem solver. You effectively communicate through cooperation and teamwork. You are always looking to improve whether that's learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done.

Job Summary

The Service Specialist roles handle all Service callouts, startups, planned maintenance, and repairs for their assigned Branch / Territory. This includes coordinating, scheduling, dispatching, billing, and serving as the customer's primary point of contact for all Service needs.

The Service Scheduling Specialist position focuses on optimizing scheduling and technician assignments to balance maintenance and repair work, ensuring profitability and efficiency. It involves collaboration with the service team to guarantee customer satisfaction, effective operations, and precise billing, alongside managing parts inventory and contributing to various duties and projects.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following. Regardless of 'specialization', all Specialist would be cross trained on the others thus creating a cohesive team.

Optimize both route and Tech skill set to effectively schedule all Planned Maintenance (PM) and Service repair work.
Ensure a blend of PM and repair work to balance margin.
Assist in researching prior parts used to ensure we have the correct parts to complete each job.
Work in cooperation with other Service Specialists, Field Service Supervisor, and Technicians to ensure a positive customer experience, effective dispatch / scheduling, and timely and accurate billing.
Other duties and projects as assigned.

Qualifications / Experience / Education / Skills

Must have six months to one years scheduling or dispatch experience, preferably in a similar industry.

Associates Degree in Business or Accounting, or additional equivalent relevant work experience, preferred.

Ability to deliver high quality work product.

Must be highly organized and have strong communication skills.

Must be highly accountable and a self-starter.

Strong reasoning, analytical, and mathematic skills.

Highly competent in the use of Microsoft Office 360 and other Microsoft products / systems.

SalesForce experience a plus.

Strong technical aptitude, including ability to learn new systems quickly and train / support team in adoption.

Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen

Note : Essential Duties and Responsibilities and Qualifications / Experience / Education / Skills are representative of the knowledge, skills and / or abilities necessary to meet the minimum job requirements of this position but are not intended to be comprehensive. Ordering of these items does not necessarily reflect importance.

Competencies / Attributes

Strong communication skills, to include written, oral, and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.

Builds and maintains strong working relationships with customers (internal and / or external) and coworkers; establishes confidence and shares knowledge with others.

Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team environment; supports everyone's efforts to succeed; recognizes accomplishments of other team members.

Does what it takes to get the job done for the customer and / or team; nimble, adaptable, resilient, and a bit entrepreneurial; demonstrates learning agility when further developing technical, functional, and interpersonal skills.

Resourceful problem solver; uncompromising customer service inside the organization and out; never get complacent.

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Determines appropriate action beyond health and safety guidelines; observes all safety and security procedures; reports potentially unsafe conditions immediately; uses equipment and materials properly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must frequently lift and / or move up to 10 pounds, and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.

Must be able to regularly talk or hear.

The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.

The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

Comp & Benefits :

We offer a comprehensive compensation package. This includes benefit offerings you'd expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include :

Choice of two subsidized Medical plans - PPO, and HDHP / HSA options

Health Care and Dependent Care Flexible Spending Accounts

Subsidized Dental and Vision plan

Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match

Disability - short-term & long-term, 100% employer paid

Basic Life / AD&D, 100% employer paid

Voluntary Life / AD&D available for employee, spouse and children

Voluntary Critical Illness and Accident coverage

Voluntary identify theft protection coverage

Vacation and Paid Sick Time

Paid Holidays

Tuition Reimbursement

At Loftin Equipment Co., we don't just accept difference - we embrace it, welcome it, and recognize the value it brings to our customers and employees.

Loftin Equipment Co. is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't discriminate based on, Veteran status, race, religious beliefs, national origin, age, gender, pregnancy, physical or mental disability, sexual orientation, or any other category protected by law.

Further, Loftin Equipment Co. is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Preferred method of response is via our Careers page (https : / / www.loftinequip.com / careers / )

Power As A Certainty Since 1976

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