What are the responsibilities and job description for the Bourbon Specialist/Tour Guide - (Part-time) position at Log Still Distillery Management Company LLC?
Job Summary/Primary Functions:
Log Still is seeking a part-time Bourbon Specialist/Tour Guide to lead tastings, tours, and other customer experience events, providing information to individuals and groups. As assigned, the Bourbon Specialist/Tour Guide prepares and serves alcoholic and nonalcoholic beverages to patrons, oversees the stock of liquor and bar supplies, and collects money for drinks served.
Major Job Responsibilities/Key Duties:
- Prepares and serves Log Still Distillery products and nonalcoholic drinks as ordered, educating guests on products and offerings
- Greets customers, provides customer with initial safety and administrative information and direction, and distributes any safety devices required
- Conducts tasting/tour/experiences, providing interesting information about campus locations, buildings, or specific points of interest, while tailoring to the age and interest of customers, as well as skills and ability levels
- Describes operations of mini-still in the Tasting Room as it relates to products served
- Describes the operations of the production and distillation processes in the distillery
- Solicits feedback from customers on Log Still Distillery’s products and works with distillers on developing ideas for “special select offerings” based on consumer feedback and/or trends
- Facilitates rich discussions that maintain customer interest, relaying important or interesting historical facts, dates, and anecdotes related to Log Still Distillery
- Maintains the bar and keeps it clean and organized; attractively displays glasses and liquor bottles
- Ensures that customers are of legal drinking age by checking photo identification
- Uses proper judgment and, when necessary, declines service to customers who are intoxicated or disruptive
- Collects money from customers for drinks prepared and served
- Submits orders or creates requisition forms for liquor, beer, and other tasting-related supplies
- Engages wit and charm to enhance the customer experience.
- Maintains compliance with all applicable safety practices, environmental regulations, and established policies
- Performs other duties as periodically assigned
Skills / Experience Required:
- Must be 21 years of age or older
- Knowledge of, and passion for, bourbon, whiskey, and distilled spirits
- At least 2 years of related (bourbon) experience required
- Trade knowledge - Understanding the retail and on-premise buyer mindset
- Excellent customer service skills and focus on serving customers and attention to detail, going above and beyond what the customer expects
- Ability to provide experiences (tours/tasting) that are clear, informative, and entertaining
- Understanding and knowledge of (or strong desire to learn) the family history in the bourbon industry
- Great public speaking skills
- Ability to remain calm when dealing with unruly and argumentative patrons
- Ability to learn point of service software used by company
- Maintain a positive, friendly demeanor at all times
- Must be punctual
- Ability to complete orders quickly and accurately
- Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise
- Strong oral communication skills: ability to talk to others to convey information effectively; strong written communication skills
- Excellent time management skills: ability to be proactive and take initiative
- Excellent organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently
- Empathy- Being aware of others' reactions and understanding why they react as they do
- Teamwork – Ability to flex scope of responsibility and perform other functions as needed, regardless of job description
- Proficiency with personal computers / laptops and associated programs (Windows, Microsoft office suite of programs)
Desired Skills:
- Executive or Certified Bourbon Steward
- Completion of ServSafe Training
- Completion of Server Training in Alcohol Regulations (STAR)
- Completion of mixology, barkeeping, or other related training required
Education Required:
- High School Diploma or GED
- Certified Bourbon Steward within 30 days of hire (or as class offerings allow)
- Successful completion of SERV Safe Training within 30 days of hire
- Successful completion of Server Training in Alcohol Regulations (STAR) upon hire
Special Working Conditions (e.g., Temperature Extremes, Lifting, Noise, Off-shifts)
- Prolonged periods of standing and walking
- Must be able to work in varied climatic conditions
- No allergies/sensitivities to spirits distilling environment
- Physically able to speak for long periods of time while walking without becoming winded
- Flexible schedule to work on weekends
- Must be able to lift at least 15 pounds
Reports to: Visitor Center Manager
Log Still Distillery is committed to provide equal employment opportunities to all applicants for employment without regard to race, religion, color, sex, pregnancy or pregnancy-related conditions, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran’s status, or any other status or characteristic protected by applicable law.
