What are the responsibilities and job description for the HVAC Technician Lead position at Logan A/C & Heat Services?
HVAC Technician Lead
Logan A/C & Heat Services
57 reviews
Columbus, OH 43204
Starting at $32 an hour
Logan A/C & Heat Services in Columbus, OH is looking to hire an experienced HVAC Technician Lead. Are you looking to work-life balance and top pay without having to sell? We are growing at a rapid pace and are seeking talented people committed to a rewarding, long-term career! Apply now!
We offer benefits, including medical, dental, vision, health savings account, short-term disability, long-term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth.
WHO IS LOGAN A/C & HEAT SERVICES?
Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.
A DAY IN THE LIFE OF AN HVAC SERVICE TECHNICIAN
Why I Love My Job - HVAC Field Service Supervisor
Bret F. - HVAC Service Process Trainer - Logan A/C & Heat Services
Key Responsibilities:
- Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.
- Team Support: Weekly check-ins with each technician and collaboration with Service Manager and Service Sales Leader in strategy meetings every Thursday.
- Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.
- Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.
- Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives.
- Technical & Customer Support: Provide an additional line of support for customer issues and technical questions.
- Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.
- After-Hours Commitment: Be part of the on-call rotation for after-hours support.
Growth Expectations:
- Develop as a team motivator and effective leader.
- Refine time management and productivity strategies.
- Establish structured processes for different service call types.
- Build technical proficiency in all products Logan Services offers.
- Serve as a mentor for less experienced technicians.
Competencies:
- Adaptability: Flexibility to adjust to new challenges and provide support where needed.
- Initiative: Resourcefulness to take action independently.
- Effective Communication: Clearly convey necessary information to teammates, customers, and leadership.
- Customer Focus: Dedication to exceeding customer expectations and fostering positive interactions.
- Leadership: Strong ability to inspire and guide team members toward shared goals.
- Positive Attitude: Consistently demonstrates a collaborative, can-do approach.
Experience & Qualifications:
- Experience: 3 years in residential HVAC service.
- Track Record: Proven success in service dollar and sales generation.
- Technical Aptitude: Advanced understanding of HVAC systems and principles.
- Certifications: EPA certification required.
- Communication Skills: Strong written, verbal, and interpersonal skills.
Physical Requirements:
- Ability to stand, walk, bend, crouch, and drive for extended periods.
- Must be able to work in varying environmental conditions and safely handle hazardous materials.
Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided.
Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service!
Salary : $32
