E-Commerce Associate / Part-time

Job Summary 

A member of the retail team, the e-commerce Associate is responsible for overseeing the systems and services that support the e-commerce business strategy at Loggerhead Marinelife Center (LMC). This would include the development and maintenance of the LMC, Juno Beach Pier (JBP), and Manatee Lagoon Estores. Additionally, the e-commerce Associate oversees the development of the Adoption program for the Gift Store and Estore, and also handles special requests from Staff for Adoption packages. 

Core Responsibilities 

 Responsible for Estore development, maintenance, and security. 

 Develop and implement e-commerce strategy in order to improve website performance. 

 Review emerging technologies, online trends, and apps/widgets for positive impact to current operations and recommend changes that will enhance or improve existing e-commerce efforts. 

 Ensure that department milestones/goals are met while adhering to approved budgets. 

 Coordinate with the marketing team a strategy to improve traffic acquisition and conversion rates through SEO, email marketing, and social media to drive Estore sales. 

 With assistance of the Senior Manager of Retail Operations and marketing department, develop planning calendar to coordinate weekly featured product(s), blog posts, email campaigns, newsletter releases, sales, and promotions. 

 Coordinate lifestyle photo shoots and models. 

 Maintain the image/brand/message of LMC through the Estore. 

 Provide analytics reporting of online sales to Vice President of Retail and Senior Manager of Retail Operations. 

 Monitor system for issues and address them as they arise, working with BigCommerce and/or Heartland Retail as necessary. 

 Coordinate with the Senior Manager of Retail Operations on product selection, including the addition of new products and elimination of products that are no longer available or not generating revenue. 

 Publish new items/descriptions on estore ensuring all product information is accurate, including measurements, weight, as well as consistency of photography graphics (size and image). 

 Create, oversee, improve or acquire white-background product photos for items. 

 Perform and/or oversee customer communications and timely order fulfillment. 

 Execute promotional campaigns. 

 Manage Adoptions inventory to ensure adequate supply for packages. 

Required Skills, Knowledge, and Experience 

 College Degree in Business or related field is preferred 

 Proficiency in POS Systems and inventory management 

 Experience with Ecommerce platforms 

 Experience with Google Analytics 

 Excellent organizational skills, time management and attention to detail 

 Ability to work in a fast-paced, dynamic environment 

 Strong commitment to corporate sustainability, ocean conservation, and the mission of the Center. 

About Us 

Founded in 1983, Loggerhead Marinelife Center is a leading cultural attraction in South Florida that provides open access to all guests. Today the Center is a global leader in the research, rehabilitation, and protection of sea turtles, serving our broader mission to promote ocean ecosystem conservation. Annually we reach 900,000 guests with our transformational education programs and partner with nearly 100 organizations across six continents and 16 countries in ocean conservation. In early 2022, we opened a new 27,500 square-foot campus that greatly expands our exhibition, education, and convening space and doubles our medical facilities. 

Physical Demands Work Environment 

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful applicants must be comfortable in a highly dynamic environment in an active and busy office or outdoor setting. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position may involve working outdoors in Florida, often in hot and humid conditions, and at events that extend into evening and weekend hours. Must be willing and able to travel for offsite programming and possess a valid driver’s license. 

Notes 

This is an hourly and non-exempt part-time position. The successful incumbent may be required to perform tasks beyond the scope of this job description as requested by the supervisor. This recruitment may be used to select candidates for additional open positions. It is our policy that all team members, including newly hired, transferred, and promoted team members, will be carefully monitored and evaluated for an initial introductory 3-month period on the job. After satisfactory completion of the introductory evaluation, such team members will be evaluated on an annual basis.