Center Manager - Physical Therapist

Job Overview

The Center Manager is responsible for overseeing the operations of therapy centers, managing a full caseload of patients, and ensuring compliance with company policies and regulatory standards. The role includes accountability for the center's financial performance and developing marketing strategies to attract and maintain relationships with referral sources.

Key Responsibilities - Management

• Foster a workplace culture that aligns with the company's mission and vision, enhancing team morale and job satisfaction to improve retention.
• Address employee relations issues in accordance with Human Resource policies, collaborating with HR when necessary.
• Assist in developing the center’s fiscal budget and strategic plan, including marketing initiatives to increase referrals, while ensuring team participation in achieving these goals.
• Build and maintain strong relationships with physicians and payers while coordinating the implementation of client-requested clinical programs.
• Review financial statements and performance metrics to ensure center profitability and address any weaknesses.
• Supervise Aide staff, ensuring they provide exceptional customer service and manage patient scheduling effectively.
• Guarantee that the clinical team delivers top-quality care, facilitating skills development opportunities for staff and recognizing their contributions.
• Manage caseload effectively using available reports and maintain appropriate productivity and staffing levels.
• Conduct staff orientations and training to align with Hospital's clinical programs and operational goals.
• Identify staffing needs and collaborate with MCO/COD to recruit clinical personnel while structuring daily schedules to optimize patient care.
• Conduct timely Performance Planning and Reviews for center staff, focusing on attainable development goals.
• Approve and manage personal time off requests and bi-weekly payroll for the team.
• Ensure the clinic's overall cleanliness and appearance are maintained to high standards.
• Actively participate in bi-weekly meetings with CM/COD.
  
  

Key Responsibilities - Compliance

• Ensure compliance with Hospital policies and state, federal, and local regulations regarding patient care.
• Maintain employee medical files with current certifications and required documentation.
• Lead monthly staff meetings to share company updates, clinic performance, and discuss operational improvements.
• Ensure adherence to Medicare Rehab Agency Conditions of Participation and maintain updated operational manuals.
• Engage in the Quality Improvement Program, executing audits and developing corrective action plans as needed.
• Complete all mandated compliance trainings, clinic cleaning and maintenance logs, and emergency preparedness drills.
• Oversee annual safety inspections, fire safety protocols, and equipment calibration tasks.
  
  

Key Responsibilities - Treatment

• Comply with state Practice Act regulations concerning the delivery of physical and occupational therapy services.
• Evaluate patients and delegate appropriate skilled interventions as needed.
• Document patient progress and medical necessity clearly and promptly.
• Manage pre-certification and treatment extension documentation efficiently.
• Maintain respectful and open communication with all stakeholders, including co-workers and third-party payers.
• Complete ongoing education to uphold state licensure requirements and stay informed about recent developments in the field.
  
  

Additional Responsibilities

• Serve as a role model within the company and the profession, providing support to peers as needed.
• Maintain active state licensure and current CPR certification.
• Assist with center maintenance and customer service duties, including patient registration and scheduling.
• Utilize time management skills to meet productivity requirements effectively.
• Stay updated on healthcare trends affecting physical therapy practices and participate in additional duties as assigned.
  
  

Required Skills & Abilities

• Strong organizational and time management capabilities.
• Proficient in verbal and written communication for clear reporting and presentation.
• Exceptional judgment in patient safety and care.
• Problem-solving aptitude to address and prioritize issues effectively.
• Basic proficiency in Windows-based applications (e.g., Word, Excel).
• Effective teamwork and leadership skills to guide assistants and aides in delivering quality care.
  
  

Physical Requirements

• Ability to assist or transfer patients safely and lift up to 50 pounds independently.
• Capacity for constant walking, bending, standing, and reaching throughout the workday.
• Adequate visual and auditory acuity to ensure patient and operational safety.
• Fine motor skills for accurate documentation and handling of medical equipment.
  
  

Required Credentials

• Graduation from an accredited program in physical therapy or occupational therapy approved by the Commission on Accreditation in Physical Therapy Education (CAPTE), or equivalent qualifications for internationally educated therapists seeking licensure.
• Current state licensure/registration as necessary.
  
  

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