What are the responsibilities and job description for the Field Technician position at Login, LLC?
Login is a 20 year established business with the energy of a startup. We provide businesses with technical solutions they need in the areas of internet access, phone service, cloud services, a safe place for data storage, video surveillance and more. We’re growing — both as a business and as a team. Are you the right person to join the Login team?
Skills/Abilities:
- Service oriented with a strong attention to detail
- Self-motivated and able to work independently and in small teams with the ability to adjust priorities and handle multiple projects simultaneously
- Great phone answering and customer support skills; knowing how and when to de-escalate if needed
- Strong troubleshooting and critical thinking skills
- Identify cabling types, CAT3, CAT5, CAT6, MMF, SMF, and fiber connector terminations
- Excellent written and spoken communication skills along with the ability to interact with employees, customers and vendors
- Communicate concisely and promptly with customers and team members to resolve issues
- Adaptability and willingness to perform additional duties
- Enjoys a technical challenge; as well as a curiosity that motivates you to keep on top of technical trends
- Ability to develop and follow directions/procedures, documentation, maintain deadlines/schedules, anticipate problems, and proactively take necessary action
- Comfortable and able to lift 60-75 lbs, climb ladders, work overhead, and sit for extended periods of time
- Flexibility to be on-call and part of the escalation team as needed
- Working in a 24X7 environment, being on-call and responding outside of normal business hours may be required for emergency coverage
- Maintain a clean and organized work environment
- Execute tasks in a timely and proper manner, in accordance with Service Level Agreements (SLAs) and our processes/procedures.
- Exhibit quality workmanship for all tasks and maintain work and data center space cleanliness
- Clean driving record
- Ability to Google an issue and work towards a resolution.
Duties/Responsibilities:
- Provide infrastructure support including Installation, termination, troubleshooting, testing, labeling, and decommissioning of CAT5/6 Copper and Fiber cabling (including multimode and single mode) and patch systems to defined standards.
- Installation/removal of Cage, Cabinets, Ladder Rack, Fiber Tray (installer)
- Ability to connect equipment onsite to activate new customer (site install)
- Evaluate remote customer sites against a checklist criterion to perform a site survey
- Evaluate site needs vs site requirements in advance of installation (site survey)
- Complete electronic documentation of all work completed for change requests and incidents. Report status via email and ticketing system
- Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
- Maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
- Monitor and execute daily operational activities needed to manage IT services and support IT infrastructure such as daily walkthrough of data center checking for failures and areas for improvement.
- Maintain network equipment including routers, switches, firewalls, wireless access points, and Cameras.
- Investigate root causes of problems, determine their appropriate workarounds or permanent solutions, document them, and communicate them to other NOC team members.
- Serve as primary dispatch escalation for network infrastructure service desk tickets.
- Develop and follow an MOP, anticipate problems and proactively take necessary action (LIST on all)
- Perform other duties or special projects as assigned in support of the NOC teams objectives.
- Ability to provide job estimates for low voltage proposals
Additional Duties/Skills (not needed but a bonus):
- Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
- Design, test, and implement network changes to support organizational projects and growth.
- Actively contribute to network design and NOC process improvements.
- Hands on technical support of routers, switches, servers and firewalls in a data center environment
- Use of applications such as Juniper, Netscreen Firewalls SolarWinds and Cisco Networking Hardware
- Troubleshooting and application of 2- and 3-layer technologies
- Familiarity with architectural specifications
- Familiarity with researching communication networks
