What are the responsibilities and job description for the Network Operations Center (NOC) Engineer position at Login, LLC?
Summary
We are seeking Network Operations Center (NOC) Engineers to become an integral part of our team.
Essential Duties And Responsibilities:
- Work with clients and other team members to resolve issues
- Ability to be on call and part of the escalation team as needed
- Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
- Develop and execute test plans to check infrastructure and system performance
- Perform network modeling and analysis
- Perform additional duties as needed
Supervisory Responsibilities
This position does not have direct supervisory responsibilities but may function as a technical lead if complicated installations require the assistance of a helper or intern.
Required Skills and Abilities:
- Good phone answering and customer support skills
- Ability to enter information on web forms
- Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
- Can evaluate remote customer sites against a checklist criteria to perform a site survey
- Can maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
- Can disconnect departing customer equipment and return to inventory (decommission site)
- Basic ability to analyze and troubleshoot Juniper or Mikrotik router configurations; experience with Adtran and Cisco, a plus
- Basic familiarity with SIP, IP, ATAs, Linux system administration
- Ability to evaluate site needs vs site requirements in advance of installation (site survey)
- Ability to connect equipment onsite to activate new customer (site install)
Additional Qualifications
- Previous experience in networking, IT, or other related fields
- Familiarity with architectural specifications
- Familiarity with researching communication networks
- Strong troubleshooting and critical thinking skills
- Strong attention to detail
