Director of CHB Compliance

Are you ready to join a Global Leader in the Freight Forwarding and Contract Logistics field, who knows their employees are their greatest strength?

LOGISTEED-America is on a mission to deliver high-quality transportation and logistics services and help make the world a better place for generations to come. We are looking for a Director of CHB Compliance to join us on this mission.

Have you handled commoditiy classifications, writing customs bonds, overseeing audits and have enjoyed 15 years of more in the field of freight forwarding or international logisitics? Then this role maybe a great next step!

Location: Can be located at any of our following nation-wide offices

Monterey Park, CA; Fullerton, CA; Forest Park, GA; Elk Grove Village, IL; Mineola, NY; Seattle, WA

WHO WE ARE:

Founded in 1950, LOGISTEED-America is part of a global network of companies providing transportation and logistics services including ocean & air freight transport, contract logistics, customs brokerage, supply chain management, and more.

Summary

The Director of CHB Compliance reports to the LOGISTEED-America, Inc. VP of Corporate Administration.

This position requires excellent leadership skills along with the ability to monitor and report the activities of all Import Brokerage compliance in the US, including all Participating Government Agencies involved in regulating the importation of freight. Responsibilities include Setting policies, procedures and direction for a compliant Import Customs regulatory compliance program, monitoring and enforcing compliance policy guidelines for reasonable care and paperless recordkeeping. Other key responsibilities include, but are not limited to the following:

• To lead and manage client compliance needs. Provide Compliance presentations both externally and internally. Develop a strong, knowledgeable, pro-active team environment with all LUS managers.
• Manage all import brokerage compliance programs at LUS and provide regulatory guidance, support and training to branches.
• Develop a culture of accountability to achieve improved results, minimizing risks and liabilities to LUS and its clients through strong regulatory and corporate policy compliance.
• Ensure that the branch offices are in full compliance with U.S. Customs regulations

Qualities

• Ethical with sound business judgement
• Possesses a passion to help team members
• Strong customer relations
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team’s needs with goals of organization
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

Provide internal regulatory support & guidance including but not limited to the following compliance areas:

Brokerage Compliance Work Duties

• Performing tasks safely
• Ensuring area housekeeping requirements are met
• Meets attendance & punctuality standards – please remember that attendance at facility is required 99% of the time [TM1]
• Meet established procedures and productivity, safety and quality standards.
• Management Reporting: Keep the Corporate Licensee and the VP of Corporate Admin informed about important issues and with updated progress on important projects and tasks.
• Conducts internal staff meetings, one-on-one coaching, and handles approvals of staff time-off requests in the ADP portal.
• Provide FDA shadow audits by Compliance Analysts or Managers to improve FDA’s branch audit results.
• May act as the Compliance point of contact between sales, branches, & key client compliance staff as brokerage SME.
• Assist with filing Petition for Relief from penalties
• Monitor and Ensure LUS’ CBP Annual Permit Fee and Triennial Report Fees are Paid & Submitted Timely
• Monitor/Review all CBP Penalties issued against LUS or its Clients and Assist with Mitigation
• Review/Approve Post Summary Corrections, Protests, 520(d), 520(a)(4), Prior Disclosures, and Entry Unlocks
• Issue and Monitor Employee POA
• New Employee Reporting to CBP via ACE Portal
• ACE Portal Management and ACE Reports
• Providing Updates to the Branches as Regulations and Policies Change
• Technical regulatory guidance for branches when requested.
• Classification research upon request for complicated items.
• Review and audit branch-validated powers of attorneys in CW1.
• Review and monitor post-entry work (PSC, protests, etc.) Upon submission for approval to LUS CHB Compliance prior to CBP filing.
• Review binding ruling requests from branches on behalf of IOR.
• Monitor and manage compliance of reconciliation entries.
• Conduct brokerage policy compliance audits of branches:
  • Conduct quarterly policy compliance audits of branches by compiling entry reports, conducting off-site and on-site evaluations.
  • Issue summary reports/recommendations, require branch CIP, conduct follow up assessments on CIP implementation, and publish annual scorecard results by branch.
• Review & update all brokerage policies and procedures.
• Provide FDA guidance & shadow audits to improve FDA’s onsite audit results.
• Act as compliance point of contact between sales, branches, & key client compliance staff.
• Manage classification projects for importers: Quote pricing and perform certification and updates of classification databases.
• Assist clients for compliance with FDA and PGA requirements.
• Join managers or sales on local sales appts as brokerage SME.
• Support LUS bonded CFS stations with customs compliance by reviewing critical compliance areas, such as:
  • Review/recommend updates to CFS sop to prevent violations and assist the CFS manager in training CFS employees
  • Audit monthly internal LUS customs entries and external customs entry quantities v CFS package count quantity releases
  • Audit CFS employee reporting to comply with CFS regs
• The Director of CHB Compliance is responsible for all Customs compliance matters. Therefore, licensed managers of each LUS branch must directly report compliance matters to the Director in accordance with LUS CHB Compliance policies.
• Manage all customs brokerage branches in full compliance with regulations of US Customs and other participating government agencies
• Establish professional working relationships with Customs, other Government agencies and all other entities involved to achieve excellent results
• Maintain comprehensive resource materials

COMMUNICATIONS

• Communicate both orally and in writing in a clear and concise manner.
• Facilitates team meetings effectively.
• Keeps team well informed of changes within the organization and operations.
• Effectively communicates relevant information to superiors.
• Resolves and/or escalates issues in a timely fashion.
• Responds/acts on upper management direction.

EMPLOYEE ENGAGEMENT

• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

SAFETY

• Abiding by all Federal. State, Local safety regulations and OSHA rules and LOGISTEED-America, Inc. safety practices
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations and ensuring area housekeeping requirements are met

FINANCE

• Escalate any Lost Costs or financial impact to management

Non -Essential Functions

• Perform other duties as assigned

Competencies

• Strategic Thinking
• Problem Solving/Analysis
• Project Management
• Organized / ability to prioritize
• Communication Proficiency
• Personal Effectiveness/Credibility
• Multi-tasking with conflicting priorities

Supervisory Responsibility

• Responsible for supervision of direct reports including Compliance Manager and Compliance Analyst.
• Oversee the day-to-day operations of the compliance department
• Ensure a culture and work environment in line with the company’s core value of respect
• Lead by example
• Ensure that all team members are looking for ways to systematize the business to increase efficiency

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 15 years brokerage experience
• Strong classification and regulatory knowledge
• Compliance policy development and auditing experience
• 3 years supervisor/managerial experience

Education and Certifications

• Bachelor’s degree
• Equivalent work experience will be considered in-lieu of education
• Licensed Customs broker

Experience Requirements and Preferences

• Work well with individuals of different languages and cultures
• Effective decision making, sound judgment, and initiative
• Excellent organization skills
• Excellent verbal, written communication & presentation skills
• Understanding of brokerage CTPAT minimum security criteria (MSC)
• Strong attention to detail
• Ability to understand any and all safety requirements and regulations (OSHA)
• Ability to make decisions in an objective manner
• Strong written and verbal communication skills
• Organizational, people, and interviewing skills
• Conflict resolution skills
• Staff management; requires flexibility and understanding that all staff may be required to perform duties outside their normal area of expertise to meet the mission and goal
• Ability to respond to situations in a prompt and professional manner
• Proven professional and sound judgment in the management of difficult and / or sensitive matters
• Provide excellent customer service to internal and external customers
• Ability to work in multiple systems and ability to input and retrieve data are a must
• Must be able to read, write and count
• Intermediate/Advanced Proficiency in Microsoft Office: Word & Excel
• Energetic and highly motivated to succeed
• Proven strong business acumen
• Fluency in English
• Must pass drug and criminal background check

Additional Eligibility Qualifications

• Ability to read, analyze and interpret compliance regulations and requirements
• Ability to respond effectively to time sensitive work orders

Work Authorization/Security Clearance (if applicable)

Must be legally authorized to work in the United States

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

One hundred percent of work time will be spent in an office setting where the environment is climate controlled.

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION - The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE/M/F/D/V

Pay Range: $150,000 - $175,000