Reverse Logistics Service Engineer

Description

Reverse Logistics Engineer

Location: Dallas, TX
Company: Logistics Plus

About the Role

Logistics Plus is seeking a Senior Reverse Logistics Engineer to ensure that serviced client hardware products meet customer specifications and quality goals. This role requires a hands-on professional with experience in hardware manufacturing and a strong background in quality. The ideal candidate will have experience in a supervisory role, with the ability to monitor and hold Authorized Service Providers (ASPs) accountable to client standards, processes, and procedures.

Key Responsibilities

• Guide service partners (ASPs) to ensure compliance with established guidelines, processes, and standards.
• Troubleshoot technical and process issues to ensure smooth operations.
• Oversee product repair and assembly processes, ensuring high-quality standards.
• Execute on New Product Introduction (NPI) projects as required for product launches.
• Collaborate with the Incoming Inspection team to establish and optimize inspection processes, including installing and troubleshooting testing equipment.
• Conduct root cause analysis and apply data-driven methodologies to resolve process issues.
• Review and improve processes, systems, and procedures to drive operational efficiency.
• Work with internal and external teams to track product quality issues and implement necessary corrective actions.
• Plan and execute Design of Experiments (DOE) to optimize production conditions.
• Monitor station- and operator-level data to identify yield challenges and drive improvements.
• Coordinate with device carriers to align on testing methodologies.
• Conduct periodic Parts Quality Audits at vendor facilities.

Qualifications

Qualifications

• Bachelor's degree in Industrial, Mechanical, or Electrical Engineering, or equivalent practical experience.
• 5 years of experience in manufacturing operations, process development, or reverse logistics.
• Strong experience in third-party production quality and process management.
• Familiarity with service operations environments, reverse logistics, or RMA processing.
• Supervisory experience with a proven ability to enforce compliance and accountability among service partners.
• Excellent troubleshooting, problem-solving, and data analysis skills.
• Fluency in English is required.

If you are an experienced logistics professional with hands-on experience in hardware manufacturing and quality, and you excel in managing service providers and enforcing high standards, we encourage you to apply!