What are the responsibilities and job description for the Field Services Coordinator (Integration Solutions) position at LogistiQ Integration Solutions?
Job Title: Field Services Coordinator
Department: Field Services
Reports To: Field Service Manager
FLSA Status: Salary Exempt
Department: Field Services
Reports To: Field Service Manager
FLSA Status: Salary Exempt
Company Overview: LogistiQ Integration Solutions is a dynamic and rapidly growing conveyor system integrator dedicated to providing turn-key innovative solutions to the retail, ecommerce & distribution market. In our 750,000 sq ft facility located in Port Clinton, Ohio you will find a team of innovators dedicated to building solutions that solve our customers evolving needs.
At LogistiQ, our core values of integrity, innovation, accountability, and collaboration are the cornerstones of our success. Integrity is at the heart of everything we do, ensuring honesty and transparency in our actions. Innovation drives us to constantly seek creative solutions and push the boundaries of what's possible. Accountability means we take responsibility for our work and uphold the highest standards. Collaboration fuels our collective strength, bringing together diverse perspectives to achieve common goals. By embracing these values, we foster a culture that not only delivers exceptional results but also makes LogistiQ a great place to work.
Job Summary: Field Services Coordinator; as a key member of the team, you will be responsible for
providing essential administrative support to ensure the smooth functioning of conveyor installation projects. Your responsibilities will include creating geo fences for cloud-based time clock systems, managing rental equipment orders, processing contractor purchase orders, and overseeing vendor invoice management, including verification of hours and approval assignments.
Essential Duties and Responsibilities (other duties as assigned):
Schedule Management
- Maintain current scheduling software with entries for all field services projects to include pertinent project information.
- Set up and maintain geo fences for cloud-based time clock systems to accurately track the working hours of field services personnel at various project sites.
- Assist in gathering and organizing timekeeping data from the cloud-based system to support accurate and timely payroll processing for field services personnel.
Travel Booking
- Arrange and manage travel logistics and expenses for the field services team, including flights, accommodations, and transportation, while adhering to budgetary constraints
Rental Equipment Management
- Coordinate the ordering, delivery, and return of rental equipment required for conveyor installations, ensuring timely availability and cost-effective solutions.
Purchase Orders and Invoice Management
- Facilitate the processing of contractor purchase orders, liaising with vendors and internal teams to ensure timely and accurate purchase order creation and fulfillment.
- Oversee the processing and auditing of vendor invoices related to the field services projects, verifying the accuracy of billed hours, materials, and expenses.
- Work closely with project stakeholders to assign responsible parties for invoice approval, ensuring timely approvals and adherence to budgetary guidelines.
Documentation Management
- Maintain comprehensive and organized records of all administrative activities, including invoices, purchase orders, timekeeping data, and rental equipment documentation.
- Communication and Coordination: Collaborate with the Field Services Manager, project stakeholders, and vendors to ensure effective communication and smooth coordination of administrative tasks.
- Issue Resolution: Address any administrative challenges or discrepancies promptly, working with relevant parties to find effective resolutions.
- Process Improvement: Continuously identify opportunities to streamline administrative processes and improve efficiency within the field services implementation team.
- Training: Provide training to incoming Field Service personnel for expense and time clock software with special attention to proper procedures and submittals for both systems.
Troubleshooting Resources & Technical Documentation
- Collaborate with IT as a resource for recommending or creating software-based troubleshooting programs, ensuring solutions meet the functional needs of the organization. Work closely with IT on the development and integration of tool solutions to enhance operational efficiency.
- Partner with internal Technical Writers and other engineering resources to create and maintain
Supervisory Responsibilities:
- There are no supervisory responsibilities for this role.
Travel Demands:
- The role may require up to 15% travel to project sites across regions and may involve exposure to industrial environments, including moving mechanical parts and moderate noise levels. Compliance with proper safety standards per OSHA regulations is mandatory.
Qualifications and Skill Requirements:
- Proven experience in administrative roles, preferably in a project-based or field services environment.
- Strong organizational and time management skills with the ability to handle multiple administrative tasks simultaneously.
- Excellent communication and interpersonal skills to interact effectively with team members, vendors, and project stakeholders.
- Familiarity with cloud-based time clock systems and basic understanding of
- geofencing.
- Detail-oriented with a keen eye for accuracy and data verification.
- Ability to work independently, take initiative, and proactively solve problems.
- Proficiency in using productivity tools and software for documentation and data
- management.
- Familiarity with invoice processing and purchase order management is a plus.
- Must possess and maintain a valid driver's license.
- Ability to write routine reports and correspondence, communicate effectively with internal and external customers.
- Fluent in reading and writing English, understanding of Spanish is a plus
- Must have advanced proficiency with Microsoft Office products
- Possess adequate skill to navigate and work within company’s ERP (SyteLine) and
- CRM software
- Advanced proficiency with TeamUp, Paycor and Concur
- Excellent typing skills are required
Education and Experience:
- Associate’s degree in business administration, project management, related field or 2 years of equivalent experience.
Physical Demands:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift, up to, 50 pounds at times.
Work Environment:
- The work environment is pleasant, temperature controlled, professional office environment in a manufacturing setting. The employee works in an office setting but does have frequent interaction with the shop floor. On the shop floor, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is mixed and the air temperature fluctuates with the seasonal weather.
AAP/EEO Statement: LogistiQ Integration Solutions firmly believes in equal employment opportunity for all and the importance of each employee as an individual. It is the policy of LogistiQ Integration Solutions that there will be no discrimination against any employee or applicant for employment based on race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. It is the policy of LogistiQ Integration Solutions that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. A strong commitment from each employee is necessary to ensure equal employment opportunity for all.
