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Customer Service Representative - AV Hardware

Logitech
Logitech Salary
Camas, WA Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 5/4/2025
Key Responsibilities
• Troubleshoot video conference system issues for customers via phone, email, and chat
• Resolve escalated support tickets from the Tier 1 support team
• Assist the Tier 1 support team by providing guidance to resolve tickets without escalation
• Provide ad-hoc feedback about trends, new issues, and the voice of the customer

Qualifications
• Proven experience in an AV technical support capacity with at least 1 year of video-conference (VC) troubleshooting experience
• Experience providing technical support via phone
• Strong knowledge of customer care processes and techniques

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