What are the responsibilities and job description for the Bilingual* Call Center Representative 4pm-9pm position at LogixHealth?
Purpose
LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail.
Duties and Responsibilities
- Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards.
- Retrieve voice messages from mail box and return patient calls within 24 hours. Research inquiry if needed.
- Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
- Provide patient with their claim balance as requested.
- Update patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update patient’s address in the system.
- Perform daily mailings of letters to patients and HCFA claim forms
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (degrees, certificates, licenses, etc.)
High School Diploma or equivalent combination of education and experience.
Computer Skills
Prior MS Office experience, including proficiency with Excel and Word, data entry, demonstrated ability to use the appropriate data collection software, and internet software experience required.
Experience
One to two years related call center experience preferred; customer service experience required.
Specific Job Knowledge, Skill and Ability
- Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database
- Must possess a pleasant telephone voice/manner
- Ability to add, to subtract, multiply and divide in all units of measure
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
- Ability to write routine reports and correspondence
- Ability to communicate effectively with customers or fellow employees
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with problems involving several concrete variables in standardized situations
- Specific vision abilities required by this job include close vision
- Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms
- Bilingual in English and Spanish required
About LogixHealth:
At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.
Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.
At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.
To learn more about us, visit our website https://www.logixhealth.com/.
