What are the responsibilities and job description for the On-site Bilingual Call Center Representative position at LogixHealth?
Call Center Representative
We are seeking a skilled Call Center Representative to join our Patient Call Center team at LogixHealth. In this role, you will provide exceptional customer service and support to patients via telephone, fax, and mail.
Key Responsibilities:
- Answer a high volume of calls from patients and provide a high level of customer service while maintaining a satisfactory response rate.
- Retrieve voice messages from the mailbox and return patient calls within 24 hours. Research inquiries as needed.
- Respond to patient requests by telephone, fax, or email; review requests, provide requested information, or determine who can best provide appropriate information and route the request to the proper person.
- Provide patients with their claim balance as requested.
- Update patient insurance information in the system and re-bill to the new insurance carrier if necessary.
- Perform daily mailings of letters to patients and HCFA claim forms.
Qualifications:
- To perform this job successfully, an individual must be able to perform each duty satisfactorily.
- One to two years of related call center experience is preferred; customer service experience is required.
- Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database.
- Pleasant telephone voice/manner.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals.
- Ability to write routine reports and correspondence.
- Ability to communicate effectively with customers or fellow employees.
- Specific vision abilities required include close vision.
- Ability to sit for prolonged periods, use hands, talk, hear, and occasionally walk and reach with hands or arms.
- Bilingual in English and Spanish is required.
About LogixHealth:
At LogixHealth, we provide expert coding and billing services that allow physicians to focus on providing great clinical care. Our mission is to make intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology, and Impeccable Service. To learn more about us, visit our website.
