What are the responsibilities and job description for the Operational Support Engineer position at LogixHealth?
Location: Bedford, MA; Hybrid
This Role:
Provide operational support across multiple teams and applications. Support functions include user setup and logins, user access, data updates and standardization, data import, ETL processes, and configuration settings.
Key Responsibilities:
- Set up and configure user accounts and assist with user login and access issues.
- Create, update, and execute data load SQL scripts.
- Facilitate new client onboarding and support.
- Manage support ticket status and assignments.
- Provide general first level production support.
Qualifications:
To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.
Required:
- 5 years of technical support experience, preferably supporting multi-tiered web applications.
- Knowledge of application development tools and practices.
- Strong knowledge of SQL Server and transactional database operations with ability to create SQL queries.
- Familiarity with SQL Server functions including jobs, linked servers and security.
- Experience with data import tools and ETL processes.
- Experience with HTML and scripting languages including JavaScript and jQuery.
- Ability to communicate well with technical and non-technical stakeholders.
- Detail-oriented, analytical with solid troubleshooting skills.
Preferred:
- Electronic Health Record project experience preferred.
- Experience working with a global team in a team-oriented, collaborative environment.
- Experience with version control software, ticketing systems and support applications
Benefits at LogixHealth:
We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.
About LogixHealth:
At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.
Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.
At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.
To learn more about us, visit our website https://www.logixhealth.com/.
