Customer Service Specialist

Lohmiller & Company dba Carrier West is a leading HVAC (Heating, Ventilation & Air Conditioning) distributor in the Rocky Mountain region for over 30 years.  We partner with the contractors, engineers and developers to provide comfort solutions for buildings and structures of all types and sizes. People and products make our organization the leader that it is today.

• Service All Customers Current & Future (SERVICE & SALES)
  • Manage incoming telephone calls as a number one priority.
  • Answer each call on the first ring to assist in lowered abandoned calls.
  • Direct price concerns and objections to the pricing and sales departments.
  • Supply any technical documentations to the customers. (Product data, etc.)
  • Expand sales opportunities by offering accessory products on all calls.
  • Participate in training yourself and team.
  • Investigate and provide any shipping information.
  • Manage face-to-face orders for sales people.
  • Review product mix and make suggestions to the purchasing department.
  • Ask for add on sales and make suggestions. Increase our line items per invoice. (LIPI)
  • Review performance levels daily.
  • Adhere to the company culture for better productivity & health.
• Maintain Day to Day Customer Requests
  • Process orders via phone, email, online ordering, fax, Etc.
  • Resolve issues/questions with orders. Gain information for customer.
  • Own the call to meet a one-call resolution.
  • Ensure timely & accurate responses to the customer’s requests.
  • Review open orders & open quotes daily to ensure fulfillments.
  • Handle every call with a World Class Service Experience attitude.
  • Maintain back orders & let customer know when item is available.
  • Manage online & email ordering functions. Communicate receipts and any back order issues.

• Account Management (Possible to be added to this program)
  • Maintain all Account Management duties as applicable.
  • Call assigned cash customers as scheduled.
  • Develop business relationship with the customers.
  • Investigate & fulfill customers current & future business needs.
  • Follow promotional outlines. Including specials or events.
• Miscellaneous duties as assigned
  • Office needs
  • Complete a minimum of eight hours of training per month.
  • Office appearance
  • Clerical needs
  • Maintain Professionalism on phone and in person at all times.
  • Misc. duties as assigned by management.

Lohmiller & Company is a drug-free work place. We require post-offer drug screens.

We are also one of The Denver Posts Top Places to Work for 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2020, 2021, and 2023. 

Behaviors Contributing to Our Success:

• Require integrity in all dealings and relationships
• Treat people with dignity and respect
• Address issues in a prompt and honest manner

Benefits:

• Competitive pay
• Benefits package including Medical, Dental and Vision Insurance
• Paid Time Off and Holidays
• 401(k)

Please visit our website at www.lohmillercompany.com

Lohmiller & Company is an equal opportunity employer. Lohmiller & Company is committed in all areas to providing a work environment that is free from harassment.

We motivate our team members to achieve high levels of personal and professional well-being.