What are the responsibilities and job description for the Customer Service Manager position at LOLA & Company?
Company Description
LOLA & Company designs and creates beautiful, high-quality 925 sterling silver & gold plated jewelry with inspirational messages, marking important moments in people's lives. Available at over 250 authorized retailers, three brick-and-mortar locations, and online, LOLA offers unique and meaningful pieces for customers.
Role Description
We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will possess strong communication skills and a passion for delivering exceptional customer experiences. This role is crucial in ensuring that our customers receive the highest level of service. Our Customer Service Manager is the point of contact for all of our online customer orders.
Responsibilities
- Generate online customer invoices in QuickBooks daily.
- Process, pick, pack & ship all customer orders.
- Process daily customer returns & exchanges.
- Answer customer inquiries regarding products & returns via phone & email.
- Handle escalated customer inquiries and complaints with professionalism and empathy.
- Assist in all other internal tasks as needed.
Qualifications
- Proven experience in a customer service management role or similar position within a retail or sales environment.
- Strong ability to communicate effectively with diverse audiences.
- Excellent problem-solving skills with the ability to remain calm under pressure.
Benefits
- Earned Paid Time Off
- Paid Holidays
- 401(k) plan employer match
- Health Insurance w/employer contribution
- Employee Discount
This is a full time Monday - Friday position at our Rowley, MA headquarters.
