Receptionist

Salary Range: $18.12 - $21.54

Pay rates are determined based on experience and internal equity.

Position Summary:

• Works directly under the CCC Administrator
• Greets and directs patients and visitors
• Provides information regarding services and explains facility policies.
• Processes telephone communication efficiently and courteously.
• Performs paging in a clear and accurate manner in accordance with hospital guidelines.
• Distributes information accurately and legibly. 
• Must work well under stress or tight deadlines.
• Must work well with supervisors, co-workers, patients/residents, family members and visitors.
• Assists DON as needed.

District Responsibility:

• Support the District Mission and Values
• Demonstrate Respect, Professionalism and Courtesy to all patients/residents, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
• Constantly use C-I-CARE principles when communicating with others.
• Performance Improvement Activities
• Professional Development

Position Duties/Responsibility:

• Accurately prioritize and announce facility-wide codes. 
• Appropriately identifies situations requiring attention and proceeds to seek assistance from Directors and Administrator.
• Answers telephone calls and greets visitors.  Answers their questions, provides information, and escorts visitors to their desired destination when needed.
• Collects mail and intra-district distribution from the nurse’s station and distributes it throughout the facility.
• Processes the resident mail for the activity staff to deliver.
• Assists the Administrative Secretary/Admissions Coordinator as needed. 
• Assists with Admission Packet assembly.
• Processes Certified Mail
• Other Duties Assigned by Administrator.

Essential Functions:

• The ability to use the current system to announce Codes and make pages.
• The ability to communicate verbally with visitors in person or on the telephone.
• The ability to be supervised.
• The ability to work as a Team member.
• The ability to have positive personal interactions with staff, patients/residents and visitors.

Position Qualifications:

• Education: High School diploma or equivalent.   
• Experience:  Previous office/hospital experience preferred.  Experience with geriatric residents is preferred.                      
• Certifications/License: Current California driver’s license, have no convictions for serious driving violations and be insurable by the District’s insurance carrier. 
• Effective communication skills with spoken English and handwritten notes.
• Positive public appearance.
• Able to file accurately both alphabetically and numerically.
• Demonstrate ability to use Word software.
• Exhibits the ability to organize multiple assignments and follow through with accuracy. 
• Exercises good judgment under stress.  Demonstrates initiative, emotional stability, tact and poise.
• LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.