Risk and Quality Performance Manager

Exempt Salary Range: $65.86/h - $86.43/h

Pay rates are determined based on experience and internal equity.

Position Summary:

The Risk and Quality Performance Manager will be responsible for driving and managing the risk and quality performance strategy within the organization. This includes identifying potential risks, ensuring effective mitigation strategies are in place, and promoting a culture of continuous improvement to maintain high standards of quality. The manager will work closely with various teams to ensure alignment between risk management practices and quality assurance goals.
 
District Responsibility: 
•    Support of the District Mission and Values 
•    Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
•    Constantly use C-I-CARE principles when communicating with others.
•    Performance Improvement Activities 
•    Professional Development 
 
Position Duties/Responsibility:

Risk Management:
•    Identify, assess, and monitor risks that may impact the organization’s operations, projects, and services.
•    Develop and implement risk management strategies and action plans to mitigate risks.
•    Conduct regular risk assessments and update risk registers to ensure they reflect current risk scenarios.
•    Collaborate with different departments to ensure all potential risks (financial, operational, reputational, etc.) are adequately identified and addressed.
•    Ensure compliance with risk management frameworks, policies, and industry regulations.
•    Provide regular reports on risk-related activities to senior management and key stakeholders
Quality Management:
•    Oversee the implementation of quality assurance (QA) processes and standards across the organization.
•    Monitor and evaluate the performance of products, services, or processes against quality standards.
•    Lead the development, implementation, and continuous improvement of quality control systems and procedures.
•    Perform regular audits and inspections to ensure adherence to quality standards.
•    Identify areas for improvement and collaborate with cross-functional teams to enhance overall quality.
•    Provide training and support to staff to foster a quality-conscious culture.

Collaboration and Communication:
•    Work closely with other departments, including operations, finance, and compliance, to integrate risk management and quality improvement processes.
•    Provide expertise and guidance on risk and quality matters to support decision-making at all levels of the organization.
•    Facilitate workshops, meetings, and training sessions to promote awareness and understanding of risk and quality best practices.
•    Collaborates with other professional disciplines to ensure effective and efficient patient care.
•    Other duties as assigned. 

Essential Functions: 
•    Knowledge of clinical policies and procedures. 
•    Knowledge of clinical practices and medical terminology. 
•    Knowledge of common safety hazards and precautions to establish a safe work environment.  
•    Ability to communicate well with patients, families, co-workers, physicians, other members of the healthcare team, etc. 
•    Ability to adapt to varied, age-specific and/or specialized groups.
•    Ability to understand use, function, interpret, document, and keep records. 
•    Ability to interpret, adapt and apply guidelines and procedures. 
•    Ability to react calmly and effectively in emergency situations. 
•    Ability to read, write and communicate effectively in English.  
•    Ability to organize and prioritize work.  
•    Ability to follow oral and written instructions.  
•    Ability to reason and make sound judgments. 
•    Skill in identifying problems and recommending solutions. 
•    Skill in establishing and maintaining effective working relationships with co-workers, management, patients, medical staff, and the public. 
•    Skill in accepting constructive criticism and giving suggestions in a professional manner. 

 Position Qualifications: 
•    Education:    Bachelor’s degree in Risk Management, Quality Assurance, Business Administration, or a related field preferred.
•    Experience:     Proven experience in risk management and quality assurance, 5 years in a related role. Strong understanding of risk management frameworks, quality standards, and industry best practices.  Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills, with the ability to influence and collaborate with different teams and stakeholders.  Experience with performance management tools and software is ideal. Detail-oriented with a focus on continuous improvement.
•    Cert/License:    Relevant certifications such as Six Sigma, or Certified Risk Management Professional (CRMP) are preferred.
 

Salary : $66 - $86