Job Title:                 Computer Technician                                              

Exemption Status:  Nonexempt

Reports to:              Director of Technology                                            

Dept./School:         Information Technology

Primary Purpose:

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware. To support the K-12 educational technology setting to further the vision of London ISD in an innovative community, engaging students to contribute, lead, and impact their world.

Qualifications:

Education/Certification:

High school diploma or GED

Clear and valid driver’s license

Special Knowledge/Skills:

Knowledge of computer workstation setup (Microsoft Windows, Mac OS, Chrome OS, and/or Windows Server)

Knowledge of computer hardware and software applications

Ability to install, maintain, and repair computers and peripherals.

Ability to install and maintain network cables and hardware

Ability to diagnose problems and perform repairs

Experience:

1 year of work experience or college hands on installing, maintaining, and repairing computers and peripherals

Major Responsibilities and Duties:

Technical Support

1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
2. Provide technical assistance to users of computers, instructional equipment, and software.
3. Install and configure application and operating system software and upgrades.
4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
5. Assist with the organization and distribution of technology-based material for classroom use.

Equipment Repair and Maintenance

1. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
2. Remove old equipment and perform data migration to new machines.
3. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
4. Maintain accurate records of time and materials required to perform repairs and service.

Inventory

1. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
2. Identify, request, and control the inventory of repair parts.

Other

1. Compile, maintain, and file all physical and computerized reports, records, and other documents.
2. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
3. Comply with all district and campus routines and regulations.
4. Follow district safety protocols and emergency procedures.
5. Respond to after-hours emergencies as needed.

Supervisory Responsibilities:

None.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools, ladders and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van

Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders. Pushing carts and dollies with equipment loaded.

Lifting: Moderate lifting and carrying (up to 40 pounds); occasional heavy lifting (45 pounds and over) of equipment and devices to be installed in equipment racks or in other industry standard frameworks.

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be on occasion required to be on-call for an extended work day due to equipment failure. The noise level in the work environment is moderate to loud.  Duties are performed indoors and occasionally outdoors.  Work is performed in or about classrooms and labs where due care must be made for those students and staff involved in those areas and/or spaces.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

Dress/Uniforms:  Desire and willingness to dress appropriately for assigned work and /or job assignments.

Other Skills and Abilities:  Ability to perform duties with an awareness of all district requirements and Board of Education policies.  Ability to be a productive and dependable team player in a variety of work situations. Work collaboratively with colleagues to design, develop, and deliver Educational Technology initiatives that align with the mission of the school and the needs of the classroom. Ability to interface effectively with outside vendors on warranty and repair matters.

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.