What are the responsibilities and job description for the Customer Service Associate Full Time position at London Jewelers?
Job Description
We strive to maintain the highest standards of quality and service by offering our customers an exquisite selection of diamonds, designer jewelry, fine timepieces, and gifts in a luxurious setting with exceptional customer care.
Main Responsibilities:
- Manage customer interactions through various communication channels.
- Resolve customer complaints in a professional and timely manner.
- Provide accurate information about our products and services.
- Maintain up-to-date knowledge of our products and company policies.
- Participate in testing and quality control processes for website changes.
Requirements:
- Proven experience as a customer service representative or similar role.
- Familiarity with ERP software and CRM tools.
- Ability to work flexible shifts if required.
- Excellent typing skills and computer literacy.
- Degree in a relevant field.
About Us: We are a leading retailer of high-end jewelry and watches, committed to providing exceptional customer experiences.
