What are the responsibilities and job description for the Customer Service Representative position at London Jewelers?
Overview:
\London Jewelers, a family-owned business for over 95 years, sets the standard for quality and service. We're seeking a dedicated digital customer experience associate to provide exceptional support for our products and services. The ideal candidate will handle customer inquiries, resolve complaints, and ensure satisfaction.
\Responsibilities:
\- Respond to customer inquiries via various channels
- Track customer inquiries through multiple websites and their lifecycle
- Resolve customer complaints professionally
- Process orders, returns, and exchanges
- Provide product and service information
- Document and update customer records
- Maintain a positive attitude toward customers
- Stay updated on product knowledge and company policies
Requirements:
\- Proven customer service experience or similar role
- Excellent communication and interpersonal skills
- Ability to handle stressful situations
- Proficient in using ERP software and CRM tools
- Strong problem-solving skills
Benefits:
\- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with employer matching
- Employee assistance program
- Employee discount
