What are the responsibilities and job description for the Jewelry Industry Support Specialist position at London Jewelers?
Job Description
We are seeking a dedicated online customer service representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction through professional communication via phone, email, and chat. Key responsibilities include tracking customer inquiries, providing product information, documenting customer records, and staying updated on product knowledge and company policies.
We are seeking a dedicated online customer service representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction through professional communication via phone, email, and chat. Key responsibilities include tracking customer inquiries, providing product information, documenting customer records, and staying updated on product knowledge and company policies.
