What are the responsibilities and job description for the Lead Front Office Administrator position at Lone Mountain Gymnastics and Swim School?
We are seeking a dependable and proactive Lead Front Office Administrator to join our team in a three-quarter time capacity. While this is not a management role, the individual in this position will be a key player in supporting front desk operations due to their consistent schedule and frequent presence at the front desk. The Lead Administrator will serve as a knowledgeable resource for other front office team members, help maintain workflows, and uphold the high standards of organization, professionalism, and efficiency that our front desk is known for. This position is perfect for outgoing, enthusiastic, customer service-oriented people. Our Front Office Administrators are ambassadors to our customers and must make a great first impression. Friendliness, professionalism and attention to detail are essential. Interested individuals must be available to work 25-30 hours/week including morning and early afternoon shifts (schedule may include set days or rotating shifts depending on team needs); candidates will only be considered if they are available to work consistently throughout summer months and continue into the school year.
Duties include but are not limited to:
- Serve as the primary front office presence on regularly scheduled days
- Maintain an organized, welcoming and professional front office environment
- Greet customers in upbeat and positive manner
- Manage incoming phone calls and emails, with responses in a timely manner
- Provide program information to customers, assist in placement and registration of students into proper classes
- Maintain accurate customer accounts including student enrollments, family information and financial transactions using Lone Mountain's class management software
- Provide tours of the facility and answer inquiries
- Communicate effectively with internal departments to ensure smooth operations
- Basic sales transactions of concessions and pro-shop items & stocking of goods
- Basic facility cleaning
- Quality customer service
- Attend training meetings as scheduled
- Assist with special events/seasonal projects
Requirements:
- Must enjoy working with children and families
- Excellent interpersonal skills and upbeat personality with positive, solution-oriented attitude
- Previous experience in office, sales, or reception position
- Computer competence with email and G-Suite/Google applications
- Ability to manage multiple projects in a fast-paced environment
- Ability to work as a team and manage tasks independently
- Make decisions in accordance with company policies and guidelines
- Perform duties timely and accurately
- Perform data entry and financial transactions accurately
- Must be well-organized with outstanding attention to detail
- Must have skills in setting priority and managing work pressures
- Passion, Integrity & Energy
- Must be physically able to lift up to 25 pounds and move over uneven surfaces and easily move up and down stairs.
