Demo

Front Desk Coordinator - Temp

Lone Peak Dental Group
Tacoma, WA Temporary
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/24/2025
Dental Front Desk Receptionist

Front Desk Receptionist is responsible for the day-to-day activities of the office. These responsibilities may include welcoming patients and visitors to the practice, patient scheduling and patient management. We are currently looking to fill a temporary position that can lead to full time.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensure office is scheduled to goal with confirmed patients achieving established patient show rate.
  • Keeps patient appointments on schedule by notifying the clinical staff of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Performs routine clerical, secretarial and administrative work in answering telephones, welcoming patients into the practice, scheduling, providing customer assistance, data processing, and maintains records and accounts.
  • Open & close dental office according to office procedures/protocol.
  • Welcomes patients and visitors to the practice in person or on the telephone.
  • Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
  • Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Maintain secure and confidential patient files in the computerized patient information and recall system.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.

Position Requirements (Education, Experience, Certifications, Licensure)

  • A friendly, positive demeanor with patients and team members.
  • Ability to effectively handle a fast-paced environment and prioritize tasks based on importance
  • SPANISH SPEAKER PREFERRED
  • Excellent written and verbal communication, people skills and problem-solving skills.
  • Strong administrative and computer skills with the ability to learn new programs.
  • Well-organized, detail oriented and reliable.
  • Ability to demonstrate high ethical standards.

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