What are the responsibilities and job description for the Front Desk Coordinator position at Lone Peak Dental Group?
Job Title: Pediatric Front Desk Coordinator
Location: 390 N Stephanie St Suite 104 Henderson NV 89014
Job Type: Full-Time / Part-Time
About Us: At Cosmic Kids Dental , we are dedicated to providing exceptional dental care in a comfortable, child-friendly environment. Our team works together to ensure that children and their families have a positive experience at every visit. We are currently looking for a dedicated and organized Pediatric Front Desk Coordinator to join our team and help us provide outstanding care and service to our young patients and their families.
Job Description: As a Pediatric Front Desk Coordinator, you will serve as a key point of contact for patients and their families, guiding them through their treatment journey. You will work closely with the dentist, clinical team, and office staff to ensure that all aspects of the patients treatment plan are communicated clearly and efficiently. The Front Desk Coordinator will be responsible for scheduling appointments, explaining treatment options, verifying insurance, and managing patient flow to ensure smooth and timely visits.
Responsibilities:
- Greet and welcome patients and their families as they arrive.
- Review and explain treatment plans to parents/guardians and answer any questions they may have.
- Present and discuss treatment options, fees, and payment plans with patients and families.
- Coordinate patient schedules and follow-up appointments to ensure optimal treatment timelines.
- Verify dental insurance benefits and assist with insurance claims and billing questions.
- Process treatment authorizations and ensure all necessary documentation is collected.
- Provide excellent customer service, ensuring that patients feel supported and informed throughout their treatment.
- Maintain accurate patient records and update treatment plans as necessary.
- Collaborate with clinical and administrative teams to ensure a seamless patient experience.
- Educate patients and families on dental procedures and preventive care.
- Assist with managing patient flow and ensuring efficient office operations.
- Maintain a clean and organized work environment.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a pediatric dental office or dental treatment coordination is preferred.
- Strong knowledge of dental insurance, treatment plans, and patient scheduling.
- Exceptional communication skills, especially when working with children and their families.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Ability to work well both independently and as part of a team.
- Proficient with dental software and office management tools.
- Positive, friendly, and compassionate attitude.
Benefits:
- Competitive hourly pay
- Paid time off and holiday pay
- Health insurance options
- Opportunities for professional growth and continuing education
- A supportive and friendly work environment
- Employee discounts on dental services
