What are the responsibilities and job description for the Ortho Dental Front Office Coordinator position at Lone Peak Dental Group?
**Job Summary:**
We are seeking an Ortho Patient Services Coordinator II to join our team. The primary responsibility of this role is to provide exceptional customer service to patients visiting our orthodontic clinic. The Coordinator will assist patients with check-in, scheduling appointments, verifying insurance coverage, and answering any inquiries they may have.
**Qualifications:**
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- Prior experience working in a dental office or healthcare setting
- Strong communication and interpersonal skills
- Excellent organizational abilities with great attention to detail
- Ability to multitask in a fast-paced environment
**Responsibilities:**
- Greet patients and visitors in a courteous and professional manner
- Assist patients with check-in process and update their information in the system
- Schedule appointments for patients, ensuring accuracy and efficiency
- Verify patient insurance coverage and assist with any billing inquiries
- Answer phone calls, emails, and in-person inquiries regarding appointments and services
- Maintain cleanliness and organization of the reception and waiting areas
- Collaborate with dental staff to ensure smooth patient flow and satisfaction
**Additional Requirements:**
- Knowledge of orthodontic procedures and dental terminology is a plus
- Ability to maintain patient confidentiality and adhere to HIPAA regulations
