Personal Banker

At Lone Star Capital Bank we work "The Texas Way." We believe that excellence, integrity, balance and fun are the keys to success.

Lone Star Capital Bank is an equal employment opportunity employer seeking a Personal Banker to join our team at the Johnson City branch!

The Personal Banker is responsible for providing teller-based transactions, opening new accounts, handling maintenance and service requests aimed at consumer and business products/services, for new and existing customers, while delivering an exceptional customer experience. The Personal Banker acts as the customers’ first point of contact with the bank; by serving the customers’ total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the branch. The Personal Banker is responsible for a broad range of basic to moderate activities in the branch including transaction processing, new accounts, customer servicing and general banking questions.

Job Requirements:

• High School Diploma or equivalent with 1 year of customer service and/or cash handling experience.
• Excellent communication skills and a strong desire to provide quality customer service.
• Attention to detail and ability to work effectively in a multi-task, high volume environment.
• One to three years with a financial institution to include teller and customer service experience.
• Ability to learn and operate technical systems and programs quickly.
• Ability to use MS-Word, MS-Excel, MS-Windows, MS-Outlook and the internet effectively.
• Preferred: Bachelor’s Degree; 3 years of experience in a Financial Institution or Treasury related field. Background in bank operation policies and procedures and adequate knowledge of banking state and federal regulations.

Specific Job Functions:

• Performs opening / closing new accounts, renewing CD’s, account maintenance, stop payments, Notary services. Review and verification of input / maintenance on new or existing accounts.
• Performs maintenance and service duties for customers: courteously greet customers/prospects with in the bank lobby; drive thru or on the phone.
• Assists with ordering / printing new debit cards, monthly debit card renewals and balancing of debit card machine.
• Assist customer/prospect by analyzing and determining customer needs and recommending or offering appropriate solutions.
• Assist with vault operations including ordering currency, shipping currency and balancing vaults daily.
• Handles customer problems and complaints; counsel customers with special needs or requests.
• Participates in activities for generating new business such as sales calls, special events and cross-selling of bank products.
• Processes deposits, transfers, withdrawals and other transactions in accordance with established policies and procedures.
• Assists with overrides and monthly teller audits as needed.
• Maintains working knowledge of the complete line of products and services offered.
• Maintains knowledge of bank organizational structure, branch policies and procedures.
• Opens and closes the branch; maintains and stays abreast of security policies.
• Contributes and attends all meetings to include: Retail Banking and Employee.
• Other duties as assigned.

Other:

• The employee is constantly (66%-100%) required to sit, type or write, utilize finger dexterity, see detail and close vision, see beyond arm’s length and speak clearly in order to communicate effectively.
• The employee is frequently (33%-66%) required to stand, walk, bend, stoop or squat, lift up to 20 pounds, and hear clearly in order to communicate effectively.
• The employee is occasionally (1%-33%) required to push or pull, reach above shoulders, lift up to 50 pounds, and work in confined spaces.
• The employee is rarely (less than 1%) required to climb stairs, lie down, climb ladders, grasp or grip, drive or operate equipment, work outdoors, exposed to fumes, chemicals, solvents, etc., and exposed to extreme temperatures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $20