Business Payment Solutions Manager

Description

JOB SUMMARY

The Business Payment Solutions Manager is responsible for the day-to-day supervision of the Merchant Services Specialist & Business Payment Solution Specialist.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.  In addition, incumbent may be required to rotate between banking centers, as needed.

• Responsible for the growth in revenue of the Merchant Services portfolio.
• Responsible for the growth in customers adopting Treasury Management Services.
• Responsible for leading and/or coordinating various trainings for reporting staff.  
• Manages the hiring, daily activities, coaching, evaluating, and counseling of reporting staff.
• Fosters a positive and collaborative working environment by providing strong leadership and motivation to reporting staff.
• Participates in key process governance routines including maintenance/ creation of departmental procedures, process improvements, control testing, audits, and related business reviews to ensure regulatory compliance.
• Monitors daily activity to ensure all tasks are performed timely and to the adequate quality standards.
• Fosters a customer-centric approach to ensure excellent customer service and satisfaction.
• Prepare and present regular reports on departmental performance to Executive Management.
• Provides full support related to prospecting, proposals, technical / billing, and attrition management to reporting staff.
• Address customer concerns, escalations, and feedback to maintain a positive customer experience.
• Manages the referral pipeline to achieve growth, adhering to the highest level of integrity.
• Performs periodic pricing reviews of regional competitors and industry trends to ensure we remain competitive.
• Participates in job-specific training and other various Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML and ensures adherence by the respective department personnel.

Qualifications

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree in business or a related field
• At least five years of prior working experience in Merchant Services, with one year of prior supervisor experience
• Excellent written and verbal communication skills
• Effective negotiation and sales presentation skills
• Knowledge of personal computers and familiarity with word processing and spreadsheet software is essential
• Strong sales aptitude, flexibility, professionalism, ability to multitask and work in a fast-paced stressful environment
• Attention to detail and a high degree of mental concentration
• Good organizational, interpersonal and communication skills are required
• Ability to work a flexible work schedule Monday-Saturday (some travel is required)
• Bilingual in English and Spanish is desired

ORGANIZATION

• This position reports to the Retail Banking Director
• This position oversees the Merchant Services Specialists

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity.  All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.

Among other things, "good attendance habits" mean the following:

• Be at your work station ready for work by the start of each workday
• Remain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.