Digital Banking Specialist

Description

JOB SUMMARY

The Digital Banking Specialist position will take on all digital banking support for our digital product set. In addition, they will be responsible for growing the digital banking product set using the latest in technology trends and updates from our vendors.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Serves as system administrator of all digital banking platforms, including development, implementation and system upgrades.
• Keeps abreast of all of Lone Star National Bank’s digital banking products.
• Uses project roadmaps to integrate new technologies into the overall strategic plan of the bank.
• Researches about digital marketing over digital means (digital signage, branch TV marketing, etc.)
• Develops new usages for digital marketing.
• Participates in job specific training and other various Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School Diploma or GED is required; Bachelor’s degree is preferred.
• 1-3 years of experience is preferred.
• Banking experience required.
• Strong knowledge of the digital banking function and associated processes and requirements.
• Flexibility, professionalism and ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptions.
• Attention to detail and a high degree of mental concentration.
• Good organizational, interpersonal and communication skills.
• Good verbal and written communication skills.
• Attention to detail and a high degree of mental concentration.
• Position requires extended periods of visual concentration on computer screens and may require the ability to sit for long periods.
• Ability to work flexible hours Monday through Friday from 7:30 a.m. to 6:00 p.m., and occasional Saturdays.
• Position may require occasional extended work hours to accommodate business development functions and/or community service activities.
• Bilingual in English and Spanish is desired.

ORGANIZATION

• This position reports to the Digital Services Manager
• This position does not oversee other positions.

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.

Among other things, "good attendance habits" mean the following:

• Be at your workstation ready for work by the start of each workday.
• Remain at your workstation, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks.
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy.
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.