What are the responsibilities and job description for the Operations Clerk position at Lone Star Overnight?
Lone Star Overnight (LSO) is now a hiring part-time Seasonal Operations Clerk!
LSO is a $100M parcel network delivery company experiencing significant growth with both e-commerce and B2B customers. We are seeking customer service-oriented candidates with strong administrative and computer skills. The Operations Clerk will perform various duties related to receipt, shipment, storage, and distribution of products, dispatch, answering customer calls, filing, data entry, and maintaining spreadsheets.
Responsibilities and Duties:
- Assign, track, and clear package information to maintain high customer satisfaction.
- May help receive shipments and correctly store products and items that will be kept in the warehouse or prepare and separate products and items for pick-up that will be sent back out, handling both packages as well as palatalized bundles.
- Accurately compile data and report on productivity.
- Follow up and report missing POD’S.
- Enter and locate missing air bill information.
- Oversee problem packages for deliveries.
- Assist with answering phones.
- Coordinate and assign routes.
- Work closely with customers and customer service representatives to resolve package delivery.
- Researchig and correcting any impediment that prevents timely delivery of packages.
- Accurately update customer and package data information and fid solutions to operational needs.
- Maintain warehouse as a safe and clean facility.
- Process miscellaneous projects and tasks as prescribed by the Service Center Manager.
- Assist inbound drivers check in; also involves sorting packages in the warehouse.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent is required.
- Relevant experience in an operations or warehouse setting is preferred.
- Must have a professional demeanor and excellent communication skills.
- Must be able to work independently and exhibit excellent organizational skills.
- Minimum typing speed of 40 wpm.
- Must be able to work in a non-climate-controlled warehouse facility as needed.
- Must be able to lift up to 50lbs with or without assistance.
Criminal background check and drug screen will be conducted. LSO is an EOE and drug-free employer.