What are the responsibilities and job description for the Call Center Manager position at Lonestar Transfer?
Fast Paced Call Center Manager
Duties:
- Oversee and manage the daily operations of the call center
- Develop and implement strategies to improve call center performance and efficiency
- Set performance goals and targets for call center agents
- Monitor and evaluate call center metrics to ensure quality and productivity standards are met
- Train, coach, and mentor call center agents to enhance their skills and performance
- Handle escalated customer complaints or issues
- Conduct regular team meetings to communicate updates, changes, and goals
- Collaborate with other departments to ensure smooth operations and customer satisfaction
- Prepare reports on call center performance for management review
Skills:
- 5 years with proven experience as a Call Center Manager or similar role
- Excellent leadership and management skills
- Strong negotiation and sales skills
- Ability to analyze data and make data-driven decisions
- Proficient in using call center software and tools
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks in a fast-paced environment
- Strong problem-solving skills
We offer competitive compensation packages and great bonuses after 90 days. We offer benefits such as health insurance, retirement plans, paid time off, and opportunities for career advancement. If you have the skills and experience required for this position, we would love to hear from you. Apply now!
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Management: 3 years (Preferred)
- Call center management: 3 years (Preferred)
Work Location: In person
Salary : $60,000 - $70,000
