What are the responsibilities and job description for the Claims Customer Service Representative position at Lonestar?
We are seeking customer focused individuals who are looking to start their career in Auto Insurance Claims to join our growing team in!
We pay competitive salaries for your great experience and offer a generous benefits package!
At Lonestar Managing General Agency, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!
We are seeking Claims Customer Service Representatives to join our team!
The Claims Customer Service Representative will be responsible for:
- Assist adjusters by directing customers through the claims process and answering claims related questions.
- Providing insureds and claimants with accurate information regarding policy and claim information.
- Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses.
- Contribute to maintaining call volume commensurate with unit objectives.
- Assist in handling administrative tasks to assist the adjusters in the Claims process.
- Review and issue vendor payments.
- Intake of Loss notices from claimants and insureds.
- Support for the Dispatching Department, as well as the main office.
- Work on special projects as directed.
Skills, Knowledge and Abilities:
Required:
- Prior customer service experience.
- Excellent communication, interpersonal and organizational skills.
- Administrative experience to include good typing/data entry skills (min. 30 wpm).
- Insurance experience is a plus!
- Bi-lingual a plus!
Lonestar MGA provides a competitive benefits package to all full-time employees. Following are some of the perks Lonestar employees receive:
- Competitive Salaries
- Commitment to your Training & Development
- Medical and Dental and Vision
- Telemedicine Benefit
- 401k with a generous company match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Wellness Program
- Fun company sponsored events
- And so much more!
