What are the responsibilities and job description for the Client Services Representative position at Long Animal Hospital & Emergency Center?
Client Services Representative/Receptionist:
Job Description: We are looking for smiling and energetic people. At Long Animal Hospital & Emergency Center, the Receptionist role is more than just a job, it is an opportunity to earn more than a paycheck. You will work in a nurturing environment where furry friends not only add a bit of cuteness to your day but offer a steppingstone to a career in animal medicine.
ABOUT LONG ANIMAL HOSPITAL:
Serving Charlotte since 1948, Long Animal Hospital is a trusted source for veterinary expertise and high-quality veterinary medical care for dogs, cats, and exotics in Charlotte NC and the surrounding communities. Our mission is to empower a lifetime of memories, bringing pet health solutions that impact our community. We provide owners with the education they need to make a fully informed decision about their pet's health care. We are dedicated to ensuring our patients have the results and success they deserve. We stand by our motto “What have you done to make someone’s day?”
Recommended previous experience:
Job Description: We are looking for smiling and energetic people. At Long Animal Hospital & Emergency Center, the Receptionist role is more than just a job, it is an opportunity to earn more than a paycheck. You will work in a nurturing environment where furry friends not only add a bit of cuteness to your day but offer a steppingstone to a career in animal medicine.
ABOUT LONG ANIMAL HOSPITAL:
Serving Charlotte since 1948, Long Animal Hospital is a trusted source for veterinary expertise and high-quality veterinary medical care for dogs, cats, and exotics in Charlotte NC and the surrounding communities. Our mission is to empower a lifetime of memories, bringing pet health solutions that impact our community. We provide owners with the education they need to make a fully informed decision about their pet's health care. We are dedicated to ensuring our patients have the results and success they deserve. We stand by our motto “What have you done to make someone’s day?”
Recommended previous experience:
- Customer service
- Answering multi-line phones
- Scheduling appointments
- Client check in/out
- Computer skills
- You will be responsible for helping customers by providing product and service information.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Veterinary Receptionist: 1 year (Preferred)
- Customer Service: 1 year (Required)
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
COMMITMENT TO DIVERSITY:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Long Animal Hospital recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
