Information Technology Application Coordinator

The IT Application Coordinator – ERP- EAM is responsible for overseeing the implementation, administration, support, and optimization of enterprise resource planning (ERP) and enterprise asset management (EAM) systems under the guidance of the Executive Director and Vice President for Information Technology to ensure the successful achievement of project goals and objectives within the designated time frame and budget constraints. This role involves performing the following duties personally or through collaboration with others.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Act as the primary administrator for ERP and EAM applications, ensuring system availability, performance, and security.
• Manage user access, roles, and permissions while ensuring compliance with security policies.
• Troubleshoot and resolve system issues, working with vendors and internal IT teams as needed.
• Maintain system configurations, workflows, and integrations to align with business processes.
• Lead or assist in system upgrades, enhancements, and new module implementations.
• Work with stakeholders to identify business needs and recommend system improvements or automation opportunities.
• Conduct system testing, validation, and user acceptance testing (UAT) for upgrades and new functionalities.
• Ensure proper documentation of system configurations, customizations, and workflows.
• Work closely with software vendors for system support, licensing, and enhancements.
• Partner with IT and business leaders to align ERP and EAM strategies with organizational goals.
• Collaborate with internal users on project scope and planning schedules that impact their areas of responsibility
• Participate in cross-functional projects that require ERP and EAM expertise.
• Other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business, computer science, information technology, business management, or a related field. Five years of overall IT experience and proficiency in cloud technology, including cloud-based ERP and EAM solutions, SaaS applications, and cloud integrations.

ATTRIBUTES AND SKILL SETS:

• Must have a strong understanding of cloud infrastructure, security principles, and best practices to support system scalability, reliability, and data management.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to exercise judgment in analyzing, appraising, evaluating, and solving problems of a difficult procedural or technical nature.
• Aptitude for creativity, innovation, and learning new technology.
• Must possess excellent communication (oral and written) and problem-solving skills.
• Willingness to handle a wide range of IT responsibilities, including user support functions.
• Advanced skills with project management tools, including Microsoft Project, Word, Excel, and PowerPoint.
• Certification in project management (e.g. PMP) is a plus.
• Proven ability to manage multiple tasks, stay organized, and effectively handle shifting priorities in a dynamic work environment