What are the responsibilities and job description for the Desktop Support Specialist position at LONG Building Technologies?
Position Purpose
The Desktop Support Specialist acts as the primary responder to incoming business needs related to technology. They use various tools to guard the safety of company data, as well as empowering employees to be as efficient and productive as possible.
Pay range: $19.23 - $24.04 per hr. plus potential profit share.
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Provide first-level response to all end-user technical support requests.
- Perform end-user account and equipment setup, including desktops, laptops, and mobile devices.
- Provide support for end-user workstations ensuring consistent access to business applications and network resources including file servers and printers.
- Work with management and IT staff to define hardware and software requirements for end-users.
- Work with management and IT staff to repair/replace defective equipment including coordination with manufacturer warranty representatives.
- Document procedures and problem resolutions.
- Maintain hardware and software inventory to ensure accurate asset management and license compliance.
- Work with management and IT staff to refine existing procedures and standards as necessary.
- Work to acquire new skills and continue education to expand value to the company.
- Other duties as assigned.
Qualifications
- Actively pursuing a bachelor’s degree with coursework in information technology or equivalent combination of work and experience.
- Minimum of 4 years in a customer service role.
- Excellent written and verbal communication skills.
- Minimum of 2 years of experience supporting Windows 10.
- Excellent troubleshooting skills.
- Thorough knowledge of PC hardware.
- Thorough knowledge of Android and Apple mobile devices.
- Ability to work independently to accomplish tasks with minimal supervision.
Preferred Qualifications
- Knowledge of or exposure to networking protocols, Office 365, MDM, Windows Defender and VPNs.
- No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
- This position may require lifting to 25 lbs. from floor to countertop and countertop to floor.
Environment
- Inside, office work environment
Hazards
- High precarious places
- General construction worksite hazards
- Working in inclement weather conditions
Competencies
To perform this position successfully, an individual must display the following qualities.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don’t just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Salary : $19 - $24
