What are the responsibilities and job description for the Service Contract Administrator position at LONG Building Technologies?
Position Purpose
The Service Contract Administrator supports service accounts for Mechanical Solutions which can include tracking and reviewing new and renewing agreements, job/projects, and quoted work orders. Additionally, provides support within their area of responsibility working with office and operations team members on day-to-day functions and will work independently on specialized processes.
Pay Range: $23 - $32 per hr. plus potential profit share.
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Use Microsoft Dynamics 365 to monitor all aspects of Service Maintenance Agreements. Intake, process, and establish Service Agreements from the sales team, ensuring accurate and complete entry to facilitate successful handoff to Operations.
- Act as backup to dispatch when needed.
- Track service projects product ordering and tracking, forecasting, and coordination to Dispatch.
- Use Microsoft Dynamics 365 Field Service and associated applications to onboard, support, and maintain operational workflows.
- Support field technicians by ordering and distributing materials required to execute Service Maintenance Agreements and assisting with customer-specific tasks or needed documentation.
- Maintain accurate and organized records of all service contracts, amendments, and related documents. Keep track of contract milestones, key dates, and deliverables
- Support and update important reporting resources and best-practices for Field Service Operations in Dynamics 365 applicable to operations.
- Tracks the completion of preventive maintenance work across various service business units.
- Issue, audit, and close purchase orders on an as needed basis.
- Communicate with internal and external Clients as needed.
- Ensure that LONG is appropriately compensated for all work, including services performed beyond contractual obligations.
- Other duties as assigned.
Qualifications
- High School diploma or equivalent
- 3 years’ relevant work experience or higher education degree
- High computer literacy and proficiency in Microsoft Outlook, Word, and Excel
- Open and able to learn industry specific terms and processes
- Ability to work well in a collaborative environment
- High attention to detail and strong ability to multi-task
- Positive attitude with strong organizational and problem-solving skills
- Experience providing excellent customer service
Preferred Qualifications
- No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
- Routine sitting, lifting, bending, and kneeling
- Ability to lift 25 lbs. from floor to countertop and countertop to floor
Environment
- Inside and outside work environment
Competencies
To perform this position successfully, an individual must display the following qualities.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Salary : $23 - $32
