What are the responsibilities and job description for the ServiceNow Business Analyst (locals only) position at Long Finch Technologies?
Job Details
Job Title: ServiceNow Business Analyst (locals only)
Long term contract role
location - San Francisco, CA Onsite 5 days
Overview:
We are seeking a highly motivated and detail-oriented ServiceNow Business Analyst to join our dynamic team. The ideal candidate will serve as a crucial liaison between stakeholders and our ServiceNow development team, ensuring that business needs are accurately translated into effective ServiceNow solutions. This role requires a strong understanding of the ServiceNow platform, excellent communication skills, and a proven ability to manage requirements throughout the development lifecycle.
Responsibilities:
Stakeholder Engagement:
Conduct thorough interviews, workshops, and meetings with stakeholders to understand their business requirements and needs within the ServiceNow platform.
Build and maintain strong relationships with stakeholders at all levels of the organization.
Facilitate clear and effective communication between business users and the development team.
Requirements Gathering and Documentation:
Elicit, analyze, and document business requirements, functional requirements, and non-functional requirements related to ServiceNow implementations.
Translate business requirements into clear and concise user stories within the ServiceNow platform.
Create detailed process flows, use cases, and other relevant documentation.
Backlog Management:
Maintain and prioritize the ServiceNow development backlog.
Groom user stories with the development team to ensure clarity and feasibility.
Assign user stories to ServiceNow developers and track progress.
Testing and Quality Assurance:
Develop and execute test cases to validate that ServiceNow solutions meet business requirements.
Assist with user acceptance testing (UAT) and gather feedback from stakeholders.
Identify and document defects and work with the development team to resolve them.
ServiceNow Expertise:
Maintain a strong understanding of the ServiceNow platform and its capabilities.
Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field.
Proven experience as a Business Analyst, with a focus on the ServiceNow platform.
Strong understanding of ServiceNow modules and functionalities (e.g., ITSM, ITIL, etc.).
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and as part of a team.
Strong documentation skills.
Certified in ServiceNow (Admin or Developer).
Preferred Skills:
ITIL certification.
Experience with ServiceNow development
