What are the responsibilities and job description for the Shift Manager position at Long John Silver's?

The Shift Manager runs shifts, leads Crew Members, and is a part of the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant's operations focusing on satisfying guests, developing crew members, and growing sales and profits.

Duties and Responsibilities :

SERVICE

Ensures 100% satisfaction for all LJS guests
Solves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfied

PEOPLE / CULTURE

Assist management team in collecting Voice of the Customer (VOC) feedback

Motivates Crew Members to perform at or above expected performance levels

Ensures staffing levels meet guest service requirements at all times

Treats all Crew Members with respect while fostering a sense of teamwork and accountability

Accountable for positive engagement at every guest encounter

PRODUCT

Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction

Positively impacts profitability by effectively managing product projections and controlling waste

Provides, to every guest, a "come-back quality" service and taste experience

PLACE

Maintains a clean, safe, and comfortable environment for guests and Crew Members

Clean as you go mentality - Ensure the restaurant's interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times

Provides an environment that encourages guests to return

LEADERSHIP

Provides encouragement to Crew Members, including communicating team goals and identifying areas for new training or skill checks

Assists management with hiring processes and new Crew member training

Answers Crew Member questions, helps with Crew Member problems, and oversees Crew Member work for quality and guideline compliance

Communicates deadlines and sales goals to Crew Members

Develops strategies to promote Crew Member adherence to company regulations and performance goals

Learn to forecast sales, create work schedules, order and track inventory, and complete required performance reports

Ensure cash control, security, safety and food quality standards are consistently met

Performs other duties as assigned by restaurant management

Role Requirements

Must be 18 years of age or older

High School Diploma or Equivalent

Minimum of 3 months experience performing as a Crew Member

Passed Shift Manager Readiness Checklist

Must have reliable transportation and the ability to work rotating shifts

Take absolute pride in everything you do

Value customer service and hold the ability to positively impact guests' experience

Work well in a fast-paced environment

Practice high quality food and cleanliness standards

Bring an upbeat energy and positive attitude to the team

Has a commitment to timeliness and a sense of urgency

Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form

Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percent

Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.

While performing the duties of this role, the employee is regularly required to :

Work for several hours in a standing position

Talk and hear; Communicate with Crew members and guests

Handle, feel and reach with arms and hands

Sit, climb, and balance

Stoop, kneel, crouch, and crawl

Lift and move up to 50 pounds

Working Conditions

The work environment characteristics describe here are representative of those an employee could encounter will performing the duties and responsibilities of this role.

Exposure to cooking fumes

Moderate noise level

Exposure to heat and hot cooking equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

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