What are the responsibilities and job description for the Customer Service Specialist/Cashier position at Long John Silvers?
PERFORMANCE FOODS CORP.
CUSTOMER SERVICE SPECIALIST/CASHIER
The Customer Service Specialist/Cashier is the key service provider to our guests and is responsible for ensuring total guest satisfaction through positive engagement and interaction, consistent order accuracy, quality product presentation, and expected speed of service.
The successful Customer Service Specialist/Cashier is able to:
- Greet and positively engage guests to the restaurant.
- Accurately accept the guests’ orders and process payments.
- Address and resolve all guest inquiries and concerns in a timely manner.
- Maintain a safe, secure, and comfortable work area for guests and team members.
- Ensure that all orders are properly handled and presented with the greatest care and concern for accuracy, quality and guest satisfaction.
- Keep service area stocked; clean dining room tables and floor; clean and restock restrooms.
- Other duties and tasks assigned by General Manager.
- Adheres to all company Uniform Standards
- Maintains a positive work environment with a culture of respect for other team members
