What are the responsibilities and job description for the Muscle Shoals - Service Advisor - Full-time position at Long-Lewis Auto Group?
As a Service Advisor, you will be the central point of communication for all automotive service and repair activities. Your primary role is to ensure a seamless and positive experience for our customers by understanding their needs, coordinating necessary services, and keeping them informed throughout the process.
In this fast-paced and dynamic role, you will work closely with both customers and technicians to deliver world-class service. If you have a passion for problem-solving, strong communication skills, and the ability to thrive in a collaborative environment, we want to hear from you!
Key Responsibilities:
- Serve as the primary point-of-contact for all automotive service and repair matters.
- Actively listen to customer concerns, thoroughly understand their problems, and arrange for appropriate services.
- Communicate repair needs, recommended maintenance, and cost estimates clearly and accurately.
- Manage customer expectations by keeping them informed about service progress and any changes.
- Work collaboratively with technicians to ensure timely and efficient service completion.
- Maintain detailed and accurate service records.
- Foster strong customer relationships to build trust and encourage repeat business.
Qualifications:
- High school diploma or GED.
- Minimum of 1 year of experience in a dealership or large automotive service facility.
- Valid driver’s license with a clean driving record.
- Proven track record of excellent technical and customer service performance.
- Ford Manufacturer Certification (preferred but not required).
- Ability to thrive in a fast-paced team environment.
- Strong problem-solving skills and attention to detail.
- Positive attitude, professional appearance, and outstanding communication skills.
What We Offer:
- Competitive monthly salary ranging from $5,000 to $10,000 based on experience and performance.
- Opportunity to work in a customer-focused and team-oriented environment.
- Growth and development opportunities, including potential manufacturer certifications.
- Supportive management and a company culture that values excellence and innovation.
If you’re ready to take your career to the next level and be a vital part of our team, apply now! We’re looking for dedicated professionals who are committed to providing exceptional customer experiences and contributing to our continued success.
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Preferred- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Financial: Inspired to perform well by monetary reimbursement
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Salary : $5,000 - $10,000
