What are the responsibilities and job description for the Tuscumbia - Auto Service Manager - Full-time position at Long-Lewis Auto Group?
Long-Lewis Chevrolet is currently seeking a highly motivated and experienced Automotive Service Manager to join our team. This is a full-time leadership position responsible for overseeing daily operations in the Service Department. The Service Manager plays a critical role in ensuring an exceptional customer experience, driving departmental success, and supporting our service advisors and technicians in providing high-quality repairs and maintenance.
As the central figure between customers and the service team, the Service Manager is expected to lead with integrity, demonstrate outstanding communication skills, and maintain a strong understanding of automotive diagnostics, repair processes, and customer service excellence. This role offers an exciting opportunity to grow your career with a reputable and customer-focused dealership.
Key Responsibilities
- Supervise, mentor, and support Service Advisors and Technicians to ensure efficient workflow and positive team morale
- Serve as the primary point of contact for service-related concerns, ensuring clarity and transparency with customers throughout the repair process
- Effectively manage repair timelines, special parts orders, and service bay scheduling to meet or exceed customer expectations
- Maintain open communication between departments including Parts, Sales, and Warranty to ensure a seamless customer experience
- Monitor and analyze departmental performance metrics, including labor sales, parts sales, customer satisfaction scores (CSI), and profitability
- Enforce dealership and manufacturer procedures, safety standards, and compliance protocols
- Address customer concerns or complaints with professionalism and resolve issues promptly
- Ensure employee accountability while also fostering a positive, team-oriented work environment
- Stay informed of industry trends and new technologies to ensure the department remains competitive and innovative
Qualifications
- Education:
- High school diploma or GED required
- Post-secondary education in Automotive Technology or Business preferred
- Experience:
- Minimum of 5 years in a dealership or high-volume automotive service center
- Prior experience in a leadership, supervisory, or management role is essential
- Certifications:
- Ford/Lincoln manufacturer certifications are a plus but not required
- Licensing & Driving Record:
- Must possess a valid, unrestricted driver’s license
- Clean motor vehicle report (MVR) required
Required Skills & Attributes
- Strong mechanical and technical background in automotive diagnostics and repair
- Proven leadership skills with the ability to motivate and manage a diverse team
- Excellent organizational skills with attention to detail and time management
- Professional demeanor with outstanding communication and interpersonal abilities
- Ability to remain calm and focused in a high-volume, fast-paced environment
- Commitment to delivering world-class customer service
Why Join Long-Lewis Auto Group?
- Established, family-owned company with over 100 years of success
- Competitive salary and performance-based bonuses
- Full benefits package including health, dental, vision, and 401(k)
- Paid time off and holidays
- Supportive leadership and opportunities for advancement
Experience
Preferred- 5 year(s): Auto Dealership Service Department or Large Facility Service Department Management Experience Preferred
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Preferred- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Financial: Inspired to perform well by monetary reimbursement
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
