What are the responsibilities and job description for the Mercedes-Benz Service Advisor position at Long of Chattanooga AutoMall?
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
- Follows policy and procedures
Qualifications
- Minimum 2 year experience in a service advisory role
- Dealership experience required - must
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- CSI focused
What We Offer
- 401k
- Full Medical benefits
- Paid Vacation
- Paid Training
- Unlimited Earning Potential
- 5 day work week
